Quest Diagnostics

Reviews

• KL

  Kirill Lapkin

  Apr 1, 2026
  1.0
  Terrible service from phlebotomist Lucy (Lisa). She’s extremely rude and incompetent. She asked personal questions, didn’t change her gloves and didn’t even check my ID and insurance
• AG

  Araz gh

  Mar 31, 2026
  3.0
  I recently visited Quest Diagnostics and had a mixed experience. On the positive side, I was very impressed with the professionalism of the nurse who performed my blood draw. She was efficient, confident, and clearly knew exactly what she was doing, which made the process quick and comfortable. However, I was disappointed with how the overall system is set up. It seemed like the nurse was responsible for far more than just patient care—handling paperwork, dealing with insurance, printing labels, and even answering scheduling questions. This not only slows things down but also places unnecessary stress on medical staff who should be focused on their clinical responsibilities. I believe Quest Diagnostics would benefit greatly from hiring additional staff and better separating front desk duties from laboratory work. Doing so would improve both employee workflow and the patient experience.
• JR

  Jose Luis Ruiz

  Mar 18, 2026
  3.0
  I didn't like that i arrived 20 minutes before my appointment time and was not seen on time. Even when you check in, they want you there no more than 5 minutes before your appointment time. What is the point of doing that if you are not going to see the patient on time? Once my name was called I was asked for my name one more time at the door before entering the lab room, the lab tech who assisted me during my visit was a little bit rude to me for having a Gatorade zero on me to drink vs water. I had to explain to her my reason for having it and she still somewhat made an issue of it. I then explained to her that my doctor who had requested my lab work did NOT tell me I had to come fasting and all I had was just a few gulps of my Gatorade zero no other food was consumed. For my own privacy I won't mention why I didnt drink water only but I did like her response and I hope I dont have to deal with her again. Mind you, I was also very polite to her the entire time.
• MZ

  Michael Zeeck

  Mar 17, 2026
  1.0
  I had a lovely experience at this Quest and I'm never going back. The Metropolis parking facility at this place is a dystopian nightmare. It took me 15 minutes to leave, which is inconvenient, but I would rather wait an hour at a lot run by a company with a shred of humanity before I ever use a Metropolis facility again. They steal your license plate without your consent. Their sign says you can pay with credit cards which is only half true, because they force you to go to their ai hellscape app. They have signs threatening you if you don't pay. And it's not even more convenient because it caused a 15 minute backup. To say nothing of the absolute poindexter genius of requiring an Internet connection IN AN UNDERGROUND FACILITY. Quest: complain to your landlords that you're losing customers because of their parking vendor decisions.
• MM

  Mr.Redfield239

  Mar 2, 2026
  1.0
  I arrived for a blood draw. The nurse at the previous clinic, after failing to draw my blood after three pokes, scheduled me to go to Quest Diagnostics to have my blood drawn by the phlebotomist. The phlebotomist said she had thirty years of experience, so I thought it would be different. However, she was confusing. She told me how I should not have been getting my blood drawn from Quest Diagnostics because I was already poked three times that day at the previous clinic, but the phlebotomist was able to do the blood draw on the vein on my left backhand, so I do not know why she said it. During the blood draw, there were things that happened that made my visit uncomfortable. I noticed a red stain on the brown armrest where I am supposed to draw my blood. I told her about this, but she said it was just paint, even going as far as scraping it away with an alcohol pad. The stain was still there. Worse, she did not change her gloves. She criticized the nurse who poked me three times and failed to get a blood draw, citing that the nurse did not know what she was doing. However, it took the phlebotomist two tries before she could get a proper blood draw on the second try. Before the blood draw, I noticed that although she wore gloves, she was opening drawers, taking out supplies, and touching her keyboard. Keep in mind, she was still wearing the same gloves she used to wipe off the red stain. The worst part is that she did not change them when she did my first blood draw. I voiced my concerns about infection control and cross-contamination, but she dismissed my concerns and sounded uncaring and rude. When she failed to draw my blood on the first try after using a straight needle on my right arm, she decided to use a butterfly needle. I do not know why she did not do that before. The nurse at the previous clinic, although unable to get a blood draw, used a different butterfly needle for each try. Although the nurse failed, I appreciated her humility, accountability, and the fact that she scheduled me an appointment for my blood draw at Quest Diagnostics. Back to the phlebotomist. Before the second blood draw, I noticed my blood was on her gloves. Seeing how she touched the environment with her gloves before my first blood draw and fearing cross-contamination with future patients, I asked her about changing her gloves. This made her even more irritated. She said she would change them, but her tone was rude and impatient. She managed to get my blood draw from the vein on my left backhand. Throughout the visit, I felt uncomfortable and scared as if I was going to contract an illness due to the phlebotomist's dismissive and irritable attitude and her negligent and unsafe infection control protocols. As a nurse, I also found it unprofessional of the phlebotomist to speak poorly of other healthcare workers. Granted, I arrived at Quest Diagnostics because I could not get a proper blood draw from the previous clinic; however, the staff at the previous clinic were patient, kind, and not dismissive of my concerns. Even though the phlebotomist was able to get my blood drawn, that does not excuse her lack of bedside manners and negligent and unsafe infection control procedures.