LensCrafters

Reviews

• AW

  Abigail Wucherer

  4 days ago
  5.0
  Came in for a glasses adjustment, and had an awesome experience! My glasses were not wearable before this, and Alfredo was super fast and skilled in fixing them.
• NB

  Noah Benjamin-Pollak

  Apr 6, 2026
  1.0
  This LensCrafters made me an eye appointment without my consent. And they will not let me cancel it, only reschedule. I’ve sent three emails and called twice. No callbacks or responses. Incredibly unprofessional and enraging. Apparently there’s a cancellation fee for the appointment I never made at a location I’ve never visited. I called a year ago about making an appointment but never went through with it. Now a year later I’m somehow automatically getting a follow up scheduled for my benefit. NOT HELPFUL.
• SS

  Saumya Singh

  Mar 30, 2026
  1.0
  A specific staff person here - Alfonso is incredibly rude. I purchased a pair of eyeglasses and Alfonso refused to give us a fresh new pair of frames, then refused to email me a receipt (saying that facility doesn’t exist when I was here literally 2 days ago and the female staff was able to email me the receipt just fine). We were chided for taking a long time to come to the cashier since it was close to closing time - even when it was the other staff person who requested us to wait while he attended another customer. On our way out, we asked the cashier his name and he said “it’s on your receipt, do whatever you want I won’t be intimidated…”. There was no reason for him to be this hostile to 2 women, especially someone who is a paying customer. I would not recommend this store to anyone - and definitely request management to train their staff to be more courteous
• MM

  Mansmokesalot

  Mar 15, 2026
  1.0
  Walked in and the customer service was horrible lady who was helping at counter look so bothered and unhappy did not seem like she wanted to help I walked in and walked out immediately after I seen how bad service here is and In Palo Alto did not expect this definitely taking my business elsewhere not going to spend over 300 $ for horrible service
• YM

  Yujin Moon

  Mar 9, 2026
  5.0
  Alfredo is the best!! One of the lenses of my glasses popped out and I could not find the right tiny screw. I also went to Warby Parker but they couldnt find the screw and told me that I should go to an optician that’s 30min away.. but then I was like maybe lenscrafters has the right screw. Alfredo fixed my glasses instantly! Free of charge! Thanks so much!

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