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About
OptometryEye Care CenterLensCrafters OD
University Avenue Optometry, provider of Eyexam of CA is the local eye doctor to see for all of your eye care needs in Palo Alto, CA. As your local Palo Alto optometrist, University Avenue Optometry, provider of Eyexam of CA can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 270 University Avenue Palo Alto, CA 94301 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Location
University Avenue Optometry, provider of Eyexam of CA
270 University Avenue, Palo Alto, CA
94301, United States
Hours
Reviews
3.3
6 reviews
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- SMStuart MarshJan 1, 20265.0Excellent visit very professional and friendly
- BBBalaji R (Bala)Jan 1, 20262.0+ The Doctor & Exam: The doctor was incredibly nice, professional, and thorough. The exam itself was a breeze. + The Technology: They have the coolest, most up-to-date tech I’ve seen at an optometrist, which made the process feel very modern and efficient. + The Majority of Staff: Most employees, including the receptionist who helped with my insurance, were kind and helpful despite a few technical hurdles. - Confusing Layout/Check-in: There is no clear indication of where to go when you arrive. Because it was raining and parking was difficult, I arrived about 6-7 minutes late. I waited at the front for assistance, not realizing the exam area is at the very back of the store. Better signage is definitely needed. - Reception Gaps: When I finally found the back desk, it was unstaffed. I ended up waiting around even longer simply because I didn't know if I should wait at the front or the back. - Insurance Glitch: A small error occurred during my check-in (clicking "back" instead of "complete") which added another 10 minutes to the process. I was totally fine with this—people make mistakes—but it did add to the frustration. - Unprofessional Attitude: The biggest issue was a second staff member who came over to help with the insurance glitch. She was incredibly condescending and lectured me about my lateness. Even though I was within the 10-minute grace period when I entered and was perfectly happy to wait for the next patient to finish, her "all mighty" attitude and "letting it slide this one time" lecture were uncalled for. Summary: One "bad egg" really soured a visit that was otherwise handled by a great medical team. I’d recommend the doctor and the tech any day, but the front-of-house customer service (specifically the management/senior staff attitude) needs a serious lesson in professionalism.
- MCMicael CarvalhoFeb 9, 20241.0I got my prescription glasses from this place. Was a one-time consult + prescription glasses and I was happy with it. Then, they started automatically booking appointments for me without my request + without even confirming with me. Sending me e-mails that I have missed my appointment. Calling me about it. This happened 4 times for 4 different appointments they "made up". Since the first occurrence, I asked them to stop booking appointments for me, stop sending me emails about it, and stop calling me, didn't work. I wish I had never been to this place to begin with, what a huge hassle. The entire post-purchase experience and customer handling is terrible.
- ARAngelica RomeroJan 5, 20245.0Great annual eye exam with Dr Chow. Thanks again
- SMSummer MengelkochMay 16, 20232.0Cute store. Really expensive frames. The front desk staff were rude, condescending to me about me being unaware of an alternative procedure they wanted to do that wasn’t covered by insurance. I ended up leaving without getting an exam bc I felt uncomfortable and unwelcome.
Frequently Asked Questions About University Avenue Optometry, provider of Eyexam of CA
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an annual eye exam at University Avenue Optometry?
An annual eye exam at University Avenue Optometry not only updates your prescription but can also detect eye health issues and general health problems such as diabetes and high blood pressure early on for timely treatment.
What does a comprehensive eye exam involve at University Avenue Optometry?
A comprehensive eye exam includes a series of simple tests to assess your vision and eye health, with results discussed by the optometrist to determine the best prescription for you.
Is a contact lens exam different from a regular eye exam at University Avenue Optometry?
Yes, while a regular eye exam checks overall eye health and vision, a contact lens exam includes additional detailed measurements to fit the right contact lenses, with an extra fee for the fitting and evaluation.
What are the office hours of University Avenue Optometry?
University Avenue Optometry is open Monday, Tuesday, Thursday, Friday, and Saturday from 9:00 AM to 5:00 PM, with Thursday extended until 6:00 PM. It is closed on Wednesdays and Sundays.
Where is University Avenue Optometry located in Palo Alto?
University Avenue Optometry is located at 270 University Avenue, Palo Alto, CA 94301, conveniently situated on University Avenue.
What payment options does University Avenue Optometry accept?
They accept various payment methods including American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
How can I schedule an eye exam at University Avenue Optometry?
You can schedule an eye exam online via their featured link or reservation URL, ensuring a quick and convenient appointment booking process.
What nearby eyewear options are available near University Avenue Optometry?
LensCrafters, located nearby, offers eyewear and optician services, making it easy to get your glasses or contacts after your exam at University Avenue Optometry.
What dining options are near University Avenue Optometry for before or after your visit?
You can enjoy meals at nearby restaurants like Three Seasons Restaurant (Vietnamese), Ettan (Indian), Kan Zeman (Mediterranean), University Cafe (American), or enjoy a treat at Salt & Straw ice cream shop.
Are there convenient places to shop or relax near University Avenue Optometry?
Nearby, you will find KEEN Garage for shoes and sportswear, Blue Bin Vintage for clothing, b8ta for electronics, and several beauty salons and spas including Erhan’s Hair Studio, Edge Hair Salon, and XANH Nail Spa.