Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
287 reviews
5 stars
256
4 stars1
3 stars1
2 stars3
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; while some customers praised friendly and helpful service, others reported rude and unprofessional behavior.
Product Quality
Customers generally appreciated the quality of the eyewear and the variety of frames available.
Repair Services
Many reviews highlighted positive experiences with quick and free repairs, showcasing the staff's willingness to assist.
Professionalism
Several customers noted the professionalism of the eye care providers, particularly during eye exams, although some felt rushed.
Store Environment
The store's ambiance and cleanliness received positive remarks, but there were complaints about specific staff interactions.
- ATAli TamasebNov 15, 20252.0I went in to see the meta raybans. The guy didn't even stand up from his seat to answer questions or show options
- ASAnton ShNov 6, 20251.0I had a very disappointing experience at the LensCrafters store in Palo Alto. The customer service, especially from the employee Angelica Romero, was extremely unhelpful and unfriendly. Instead of assisting me in resolving an issue with eyeglass frames that clearly had a defect, she did everything possible to shift the blame onto me, the customer. I expected professional service and support, but instead I was treated with disregard and made to feel responsible for a problem that was not my fault. This experience was frustrating and unacceptable for a store that represents such a well-known brand. I do not recommend this location to anyone who values respectful treatment and accountability.
- GSGrant SorensenOct 27, 20252.0Came in to make a purchase that didn’t work online and was unfortunately met by uninterested, ill informed, and offensive staff. I’d avoid this location and shop online if you can.
- KSKsenia SamoylovaOct 17, 20255.0Excellent service at LensCrafters! The staff were very friendly and professional. I came in to have my sunglasses adjusted, and the associate fixed them perfectly at no cost. I really appreciate the great service and kindness!
- PHPamela HancockOct 11, 20254.0Hundreds of frames to choose from. The smart glasses are awesome. Fast and friendly customer service.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Do you accept vision insurance at LensCrafters?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and more.
What designer eyewear brands are available at LensCrafters?
Designer brands available include Prada, Burberry, Versace, Dolce & Gabbana, as well as innovative prescription wearable brands like Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the operating hours for the LensCrafters location at 270 University Avenue?
LensCrafters is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 6:30 PM, and Sunday from 10:00 AM to 5:30 PM.
Can I schedule an eye exam appointment online for LensCrafters at Palo Alto?
Yes, appointments can be scheduled online through the LensCrafters appointment link provided for this location.
What payment options are accepted at LensCrafters?
LensCrafters accepts payments through Android Pay and Apple Pay along with typical credit and debit card payments.
Are there any wheelchair accessible entrances at LensCrafters?
Yes, this LensCrafters location has a wheelchair accessible entrance for customer convenience.
What nearby dining options are close to LensCrafters at 270 University Avenue?
Nearby dining includes Vietnamese cuisine at Three Seasons Restaurant, Indian food at Ettan, Mediterranean dishes at Kan Zeman, ice cream and American fare at Salt & Straw, and pizza at Round Table Pizza.
What nearby services or shops could I visit before or after my appointment at LensCrafters?
You can visit local shops such as KEEN Garage for sportswear and shoes, Blue Bin Vintage for clothing, Rocket Fizz for gifts and candy, or relax at nearby salons like Edge Hair Salon and Natalie Nguyen Hair Design.
Are there nearby public places or offices near LensCrafters for additional services?
Nearby professional offices include Data Collective (DCVC) and Skoll Foundation, as well as health and counseling services by Katouzian Bahram PHD, providing a range of community resources near the LensCrafters location.