LensCrafters

Reviews

• JA

  Joan of Angels “Joan of Angels”

  3 days ago
  5.0
  Great experience. Lenny and Michael repaired my frame in under 15 minutes. Thank you thank you. Great store !!! Love the glasses
• SR

  Shayna Kennedy (Desert Sands Realty)

  4 days ago
  5.0
  I stopped into Lens Crafters to see if they can help with a pair of designer frames that were slipping off my face. A very pleasant and helpful mane named Michael fixed them in less than two minutes. This was exemplary service that surpassed my expectations and I will be back to make my next purchase.
• FM

  Freddy Moya

  Apr 27, 2026
  5.0
  I had such a great experience with Michael at LensCrafters that I felt compelled to share it. I came in expecting a simple fix for my glasses, but what I received was so much more than that. Michael not only repaired them quickly and professionally, but he also did it free of charge, which was an incredibly kind and unexpected gesture. What really stood out, though, was his attitude. He was patient, genuinely friendly, and took the time to make sure everything was perfect before I left. It’s rare to come across someone who clearly takes pride in helping others and goes above and beyond without being asked. Michael turned what could have been a frustrating situation into a really positive one. Because of him, I’ll definitely be returning and recommending this location to others. Thank you again for your kindness and outstanding customer service!
• NC

  Nicole Christian

  Apr 11, 2026
  2.0
  I recently visited the store to pick up my glasses and inquired about ordering an additional pair that is available online but not currently in-store. Unfortunately, the manager informed me that she was unable to process the order due to the absence of an optometrist to take measurements. Prior to this, April had already explained that ordering frames not physically in stock might be an issue, as management prefers not to process online frame orders if they are not available in-store. What was especially concerning is that this did not appear to be a company limitation, but rather a reluctance at the managerial level to process online frame orders. The frames were clearly available through the company’s online platform, and it seemed to be more of an internal preference than an official policy. As a customer, it was frustrating to be told “no” for something that should have been straightforward particularly when the store was not busy at the time. Declining to assist with orders that are available online may also result in missed revenue opportunities for the company. I do, however, want to sincerely acknowledge April. She was the only team member willing to take the time to explain the situation thoroughly and make an effort to find a solution. Her professionalism, patience, and willingness to help did not go unnoticed. Thank you, April, for going the extra mile it truly made a difference in my experience.
• DD

  Dalila DalPezzo

  Apr 9, 2026
  5.0
  Oh my gosh they were so so lovly, the docter was incredibly kind and helpful, and April helped loads and was super informant on all the glasses they were a killer team and i hope to see them again

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