Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
406 reviews
5 stars
358
4 stars
11
3 stars1
2 stars4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like April, Charity, and Angel for their exceptional service.
Product Knowledge
Many reviews highlighted the staff's knowledge about products and prescriptions, helping customers make informed decisions about their eyewear.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about inconsistent service, particularly regarding one employee, Angel, who received both praise and criticism.
Store Environment
The store was described as clean, organized, and visually appealing after a recent remodel, contributing to a pleasant shopping experience.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that the costs were high and that there were attempts to upsell products.
- TPTerrence Pierce6 days ago1.0When I returned to pick up my pre-ordered glasses, I watched the representative rush to the front door and lock it as I approached. I knocked and explained through the glass that the website indicated the store was still open, but I was told to “come back next week.” After I pushed back, the door was reluctantly opened, though I was not permitted to enter. My glasses were handed to me outside, and the door was immediately shut again. As a result, I did not receive the proper fitting and final adjustment that I paid for. The entire interaction felt dismissive and fell well below the level of customer service I expect. Employees may not realize customers have choices in where they take their business, and although our insurance recently changed, I had planned to bring my children here for their glasses as well. Unfortunately, this experience was very disappointing, and I will not be returning.
- JWJeanne WentworthJan 8, 20265.0Charity was awesome! She was very helpful and knowledgable!
- LBLonnie BuskirkJan 7, 20265.0Very happy with the service I received. Have been there many time.
- RRRIVER2423Dec 29, 20255.0Sarah at Lenscrafters in Warwick was very helpful...nice...and fast! Excellent employee
- AMA MDec 12, 20251.0from the reviews, and as a colored woman, it appears angel chose to provide abhorrent service specifically to me, giving me short answers and barely bothering to be informative on details on a product that would be an investment for my sight. as i’m trying to ask my question to become more educated on my purchase and coverage, he seemed annoyed and unwilling to help me navigate through my options. the recent negative reviews on his service are clearly a pattern that i managed to trigger with my presence as he barely bothered to greet me before taking my information. further, he questioned my prescription from an outside doctor making it sound invalid. after i clarified my doctors name, it was as if he had known him all along; very inconsistent of service with my 20+ years of wearing glasses. i eventually walked out after he could barely explain the $50 difference between blue light filters, “1 coat vs 3 coats”… which means nothing? with data and ai info available galore, it couldn’t be defined by maybe exposure times? screen distances? better relief of specific symptoms? even a “no big difference” would have been more helpful.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters in Palm Desert offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyeglasses and sunglasses.
Which vision insurance plans are accepted at this LensCrafters location?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters in Palm Desert?
LensCrafters is open Monday through Friday from 9:00 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 3:00 PM.
Can I schedule an eye exam appointment online for LensCrafters Palm Desert?
Yes, you can schedule an exam appointment online via their booking link at https://examappointments.com/eeca/SearchExam?Office.number=5784.
Does LensCrafters offer in-store pickup for eyeglasses or lenses?
Yes, they provide in-store pickup services for products purchased.
What premium brands of eyewear can I find at LensCrafters Palm Desert?
They carry designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Ralph Lauren, and many more.
Is LensCrafters Palm Desert wheelchair accessible?
Yes, the location has a wheelchair accessible entrance and accepts payments via debit and credit cards.
What are some nearby dining options where I can eat before or after my visit to LensCrafters?
Nearby dining options include French Corner Cafe for French cuisine and bakery items, Jersey Mike's Subs and Port Of Subs for sandwiches, IHOP for breakfast and brunch, and Panda Express for Chinese fast food.
What nearby retail stores can I visit along with LensCrafters at Desert Crossing Shopping Center?
You can visit Macy's Backstage for shoes and outlet shopping, Best Buy for electronics and appliances, DSW Designer Shoe Warehouse, Journeys for footwear, and Pier 1 Imports for home decor and goods.
Are there other optometry providers close to LensCrafters in Palm Desert?
Yes, Desert Colors Optometry is a nearby optometrist and eyewear provider located close to LensCrafters.