Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
458 reviews
5 stars
411
4 stars
10
3 stars3
2 stars6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their friendliness, professionalism, and helpfulness, with many customers highlighting individual employees like Minha, Jaime, and Melissa for their exceptional service.
Repair Services
Customers appreciated the quick and complimentary repair services for glasses, often noting that repairs were done efficiently and at no charge.
Eye Exams
The eye exam process was described as quick and thorough, with doctors being professional and attentive to patient needs.
Mixed Experiences
While many reviews were positive, there were some negative experiences related to specific staff interactions and issues with customer service, particularly regarding clarity in communication and handling of complaints.
- TTTiffany ToralJan 5, 20261.0I truthfully contemplated for a very long time if I wanted to write a review for this place, and what it would entail. Honestly, if you value yourself or respect your person at all, go somewhere else. They seem nice and friendly at face value, but the business side of it is so poorly ran that the few friendly faces do not make up for the rest of the establishment. 1. My appointment was at 5:15 and I wasn't seen by the doctor until 6:45. The doctor herself was nice, hence why I went back and forth on writing this review, but really that lack of respect for my time was out of control. 2. When I finally sat down to by the glasses I wanted, nothing was explained about the lens, the options, the additions or anything. If I happened to not know that I wanted thins frames, they never would have asked. It's like their lapse in functioning on time for me originally bled into this meeting and they wanted to "make up" for my time by rushing me out without any help to really figure out what it is I need in glasses. 3. Cherry on top - they said I would get a text when my glasses were ready.. never got it! I tried being polite and waiting a few days, especially during the holiday season, giving them the benefit of the doubt. Que one month later, I go in and ask about my glasses... turns out they'd been there ready for almost THREE WEEKS. When I said I never got a text I was dismissed SO FAST as if I was the liar, not that their system maybe doesn't work right? And what, no phone call to confirm I got the text? They really couldn't give 2 cents about customer service, so if that is something you care about, go somewhere else.
- SCSoobin ChoiDec 31, 20255.0Went in to get my sunglasses I purchased elsewhere re-adjusted. Melissa was kind to help me out and got it nice and fitted for me in just a few minutes. Would definitely recommend this place!
- LSLynda SoCal (Lynda SoCal)Dec 30, 20255.0From the receptionist to Dr. Vicky, everybody there is great. I am very impressed with the customer service and the doctor. This will be my go to eye exam and classes from now on, but I still need to go back and pick up out my glasses, but thank you all and Alex as well. !!
- DTd TDec 6, 20255.0Stop into lens crafters in Ontario mills .. Jaime was very helpful.. I took my broke Prada glasses in there and he fixed them & cleaned them up.. Thanks Jaime for the excellent work.. I truly truly appreciate you and lens crafters for your excellent work…..
- JOJose OrtizNov 29, 20255.0Easy to get appoiment and after wait like less than 5 minutes the doctor vicki nguon ,od she is the best good acctitud good services she is very prefecional she explain carefully about everything 10 of 10 she is the best
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Ontario Mills offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, a wide range of designer eyewear brands, and prescription wearable technology.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are LensCrafters Ontario Mills store hours?
The store is open Monday to Thursday and Sunday from 10:00 AM to 8:00 PM, and Friday to Saturday from 10:00 AM to 9:00 PM.
Can I schedule an eye exam appointment online for LensCrafters Ontario Mills?
Yes, appointments can be scheduled online through the provided reservation link.
Does LensCrafters Ontario Mills offer in-store pickup services?
Yes, in-store pickup is available at this location.
What payment options are accepted at LensCrafters in Ontario Mills?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What are some popular shopping options near LensCrafters at Ontario Mills?
Nearby shopping options include Clarks Bostonian Outlet for shoes and fashion accessories, Burlington for children’s and general clothing, and The District Men’s Suit Outlet for men’s clothing.
Are there any beauty and wellness services close to LensCrafters Ontario Mills?
Yes, you can visit Nancy’s Eyebrow Threading for beauty and hair removal services and Planet Beauty for cosmetics and beauty supplies nearby.
What dining options are near LensCrafters at Ontario Mills?
Nearby dining options include WOOPS Ontario Mills for desserts and cafe offerings, Potato Corner for fast food, and Gloria Jeans Gourmet Coffee for a restaurant experience.
Does LensCrafters Ontario Mills have wheelchair accessible entrances and accept credit/debit cards?
Yes, the location has a wheelchair accessible entrance and accepts both debit and credit card payments.