Club Pilates

Reviews

• DT

  Dona Thomas

  Jun 29, 2026
  1.0
  I had a bad experience with these team. I paid for the initial 3-month commitment, but when I requested to cancel due to a personal emergency, they refused and only offered to freeze my membership for one month instead. After the freeze ended, they charged me for a fourth month because of their cancellation notice policy. The most frustrating part is that I barely attended any classes—only about three sessions in total. I explained my situation and genuinely needed to cancel, but there was no flexibility or empathy. It felt like the focus was more on collecting payments than helping a customer going through a difficult time. I understand businesses have policies, but there should also be compassion and reasonable solutions for customers facing unexpected emergencies. Unfortunately, this experience has left me very disappointed, and I would not recommend signing up without reading every detail of the cancellation policy very carefully.
• OD

  Olga Dzyuba

  Jun 15, 2026
  1.0
  I signed up for a trial class at Club Pilates after seeing their advertising, but the whole experience turned into a nightmare. I booked the class, which was still a week and a half away, and just three days later, they started relentlessly calling, texting, and emailing me every day, asking if I was confirming, canceling, or rescheduling. I replied once, got a confirmation from a staff member, but still, every single day, the messages kept coming. After the fourth time, I told them that this was rude and extremely irritating, but they didn't stop. Even on the day of the class, I got another call asking me to confirm, citing their waiting list. It was the height of disrespect — how many times do I need to confirm before you listen? I get that there’s a waiting list, but if you really care about your potential clients, you wouldn’t completely disregard the ones who have already committed. Sadly, I never made it to the class, and after the 25th call, I decided I didn’t want to deal with such an aggressive studio. I can’t speak to the quality of the classes, but I can say their customer service is the worst — and based on this, I won’t be returning.
• SF

  Silvia Frieri

  May 18, 2026
  5.0
  I’m new to Pilates. My chiropractor suggested it for my chronic back pain. So far, it’s been the only exercise that hasn’t given me problems. It’s very supportive and easy on the joints. I feel myself getting stronger already! The staff is warm and friendly and the environment is calm and restoring.
• TM

  Tina Mercieca

  May 18, 2026
  5.0
  Everyone is so lovely. You feel so comfortable going to classes. There is no shame put on us while doing the classes and the instructors are always giving great feedback without making you feel bad if you cannot keep up.
• XC

  Xiaoli Chen

  May 7, 2026
  5.0
  I’ve trained with Chole for a while now, and I can’t recommend her enough. She doesn’t just lead us through a workout—she teaches us how to move correctly and effectively. Every exercise has a clear purpose, and each movement flows seamlessly into the next, engaging every part of the body in a thoughtful way. Her attention to detail is incredible, and she always makes sure we’re using the right form to get the best results safely. What truly sets her apart is how much she genuinely cares about her clients. She pays close attention to everyone’s individual needs, offers personalized guidance, and creates such a supportive and encouraging environment. Thanks to her, I’ve not only become stronger but have also developed a much better understanding of how my body should move. She’s an exceptional Pilates instructor, and I’m so grateful to be learning from her.

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