LensCrafters

Reviews

• PP

  Pankaj Patel

  4 days ago
  5.0
  Had a great experience at LensCrafters! They have a really big collection of frames and sunglasses to choose from. My son loved it, and we found exactly what we were looking for. Special thanks to Zohal for showing us around and making us feel so comfortable throughout the visit. Really friendly and helpful service. Highly recommended!
• OC

  Orazio Cangelosi

  May 7, 2026
  5.0
  Angelina was extremely knowledgeable and adept at helping me to select the best style frame and quality lenses. She was patient and guided me toward the best options for me. I am very happy with the result.
• EC

  Enrico Cipollone

  May 6, 2026
  5.0
  I’ve given this location a 5 stars a few years back and I continue to do so. The staff at this location always been lovely and professional. My current experience with Rav was the best, he was very well knowledge and took his time to ensure that I was satisfied with my next pair of glasses especially that I have a high prescription. I’ve been coming to this location since 2012 and i recommend that if you need a new pair of glasses this is the right place to go to. Thanks again Rav for everything.
• CR

  Christina R

  Apr 29, 2026
  5.0
  Went in yesterday for a quick adjustment as my glasses were very loose and lopsided. The kind young lady adjusted the temples and end pieces for me but they were still loose. She took my glasses in the back and well, I thought I needed a new prescription but just turns out my glasses weren’t sitting right on my face! She adjusted them and it was like I got brand new pair of glasses! I can see! Thanks love!
• DP

  David Pham

  Apr 27, 2026
  1.0
  I didn't want to write this review, but this store does not honor their company's 30-day happiness guarantee policy. I ordered a pair of glasses a few months ago and was met with great customer service when initially purchasing the glasses (obviously because they want to make a sale). But, I wasn't satisfied with them a week after because of the way it looked on me. So, I went back to the store and told them if I can get a refund. However, they flat out denied my refund request because my reason was not "sufficient" and told me there was nothing they can do even though I told them I was aware of their 30-day no questions asked return policy. Baffled at this, I reached out to LensCrafter support on their website and they said that I was 100% eligible for a refund, and they weren't even sure why I was denied in the first place. So, after multiple back-and-forth calls, I was finally allowed to make a refund by this store. When I came back, I was interrogated yet again on why I wanted to refund the glasses before they finally completed the process for me. I don't understand why there is a 30-day no-questions-asked happiness guarantee return policy if you treat customers this way. Unfortunately, I won't be coming back here.

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