LensCrafters

Reviews

• AY

  Assyl Yer

  3 days ago
  1.0
  Two months ago, I placed an online order from Ray Ban for pick-up in-store at the LensCrafters Eaton Centre location. The checkout process was extremely misleading, as it stated the glasses were "in stock" at the store when they clearly were not. Furthermore, it took over a month to arrive, which forced me to purchase them elsewhere since I could no longer wait. To make matters worse, I never received any notification stating that the order had arrived at the store from Lenscrafters nor from Ray Ban. Because over 14 days have passed without a pick-up, this order should have been processed for a return and full refund automatically. Despite this, I have yet to receive any update or confirmation regarding my money being returned. I wasted my time and went to the store multiple times! They do not know anything about this!
• TT

  Tamás Tóth

  4 days ago
  5.0
  I had a fantastic experience at LensCrafters thanks to Roa. She was very helpful, attentive, and provided excellent customer service. I was very pleased with the overall experience, and her service definitely made an impression. I would absolutely return to this location and highly recommend it. Thank you!
• LJ

  Lucinda Johnson

  Aug 23, 2026
  5.0
  I am truly amazed by the excellent service I received for my two children and myself. All of the staff went above and beyond the expectations to provide excellent customer service together with a personal touch. The store manager Roman, the store associate Rocio and the optician Simin all worked together and treated us with dignaty and respect despite being a low income family. They were all so friendly, fast and efficient, showing excellent attention to detail making sure we were happy with our selections. Many Thanks Lucinda Johnson
• KN

  kandoundou23 N

  Aug 22, 2026
  5.0
  I had an excellent experience with Shivam at LensCrafters Eaton Centre. His customer service was second to none. He was incredibly friendly, knowledgeable, and genuinely took the time to help me find the right prescription sunglasses. He gave me great advice on the different options and helped me choose a style that really suited my face and the look I was going for. I never felt rushed or pressured at any point. Shivam made the whole experience easy and enjoyable from start to finish.
• JM

  Jeff Marsh

  Aug 14, 2026
  1.0
  Went in for a new pair of lenses to frames I had bought at lens crafters. They asked for $730 for a pair of progressive lines or suggested I get the same frame new and lenses for $750. I walked 100 ft down to Bailey Nelson. They offered me the same lenses for $314 and actually helped me replace the lenses but a second frame and second lenses for $724 The sales person at lens crafters was clearly working on commission. Was rude. Was pushy. She got emotional when I showed her my previous invoice for the same glasses which I had bought new for $550 frames and lens at the same store three years prior. Don’t waste time at Lens Crafters, go somewhere honest.

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