LensCrafters

Reviews

• AT

  Aman Tharwani

  1 day ago
  5.0
  As a newcomer shopping for glasses in Canada for the first time, I couldn't have asked for a better experience. Roman at the Eaton Centre location was so kind and helpful. He is a fantastic manager who truly understands what great customer service means. The service here is incredible—so much so that I'm telling all my family back home about it! Thank you, Roman, for the amazing help!
• JN

  John Norton

  5 days ago
  4.0
  Overall it was a decent experance. I was able to be seen right away. But I couldn't help but feel very rushed through everything. The guy doing the first tests of my eye even went to scan the same eye twice by mistake and I had to point this out to him. So not allot of confidence there. Other than that, considering the price they charge i felt like the eye exam area was kinda shabby in all honesty. Like very worn out and dated. But it was a fast process and I got what I needed. Waiting a week and half for your glasses to be ready is another thing that is annoying. Again if your paying that much why cant they over a expedited service even if you have to pay a little more. It's 2026 after all.
• JD

  Jane Doe

  6 days ago
  2.0
  Great sales not good service. When I picked up my glasses, it needed adjustment. The lady who was helping me wasn’t paying attention when she did my adjustment, keeping looking outside the store at other people. The glasses was not a fit at all, and since required 4 different visits to adjust the frame. It is either too loose or too tight that it leaves a mark on my face and hurts my ear. My frame is still not a fit and it really frustrates me. It completely changed my review of the glass shopping experience at the store.
• BM

  Bianca Gil Montoya

  Jul 1, 2026
  5.0
  I had an excellent experience at LensCrafters, thanks to Rocio! She was incredibly friendly, patient, and knowledgeable throughout the entire process. She took the time to answer all of my questions, helped me find the perfect pair of glasses, and made sure I was comfortable with my decision. Her professionalism and genuine care for customers truly stood out. The entire experience was smooth and enjoyable because of her outstanding customer service. I highly recommend LensCrafters, and if you have the chance to work with Rocio, you’re in great hands. Thank you for making my visit such a positive one!
• JJ

  Josh

  Jun 29, 2026
  5.0
  Last week I had gone in to ask how much it would cost to clean my glasses as someone had sprayed beer during one of the FIFA matches. Luis came up to me and was friendly, took my glasses and cleaned it. I asked how much it was and he said it was free, just like that. Really friendly guy and gave some advice on how to clean beer drops from my glasses too. Amazing service.

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