Located within the luxurious Ritz-Carlton Hotel in downtown Toronto, Innovative Fitness offers an exclusive yet welcoming space where premium personal training, reformer/mat Pilates, and small group training come together to support every individual’s wellness journey. More than just a high-end gym, Innovative Fitness is a community—one built on connection, empowerment, and shared commitment to health. With world-class amenities, a completely private studio room, and a team of expert coaches, members enjoy personalized attention in an environment that encourages growth and support.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.