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Home Instead

4.7
(14 reviews)

Business Details

12 Upjohn Road, Toronto, ON
M3B 2V9, Canada
(437) 900-9822

About

Home Health Care ServiceAssisted Living FacilityHome Care AgencyRetirement CommunitySenior Citizen CenterNurse PractitionerHospice & Long Term Care
Home Instead provides personalized, non-medical in-home care for older adults in Toronto, ON. Our Care Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Toronto and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Details

  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingAvailable

Location

Home Instead
12 Upjohn Road, Toronto, ON
M3B 2V9, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Products & Services

1 list · 19 items

Explore offerings from Home Instead on 12 Upjohn Road in Toronto, with popular services available at this location.

Services - Master List

19 items

Services

Personal Care

Personal care assistance helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent. When needs extend beyond your family’s comfort, we’ll provide a helping hand with: Bathing, Grooming, Bathroom Assistance, Dressing, Mobility, Sitting and Rising & Getting In and Out of Bed

Alzheimer's and Dementia Support

We believe the right care approach can help anyone maintain a high quality of life even in the face of memory loss. Let us create a personalized care plan that delivers stability, support and compassion through: Genuine Relationship Building, Learning the Person’s Life History, Positive Reinforcement, Encouragement & Establishing a Stable Routine.

Companion Care

Our expert caregivers can help prevent your loved one from feeling lonely. Companionship for the elderly includes activities that stimulate the mind and keep the body active, such as: Creating Photo Albums, Listening to Music, Organizing Closets, Crafting, Gardening, Walks & Playing Cards.

Transportation

When driving becomes challenging for elder adults, they can rely on an expert caregiver to safely provide transportation to various appointments and activities, such as: Doctor Appointments, Worship Services, Senior Centers, Fitness Classes, Club Events, Volunteer Meetings & Museums.

Light Housekeeping

Our trained caregivers provide a clean home to live in and nutritious meals through services like: Light housekeeping, Meal Planning, Recipe Research, Cooking, Grocery List Preparation & Grocery Shopping.

Our compassionate caregivers deliver the practical and emotional care a family deserves throughout the hospice experience with: 24-hour Home Care, Personal Care, Medication Management, Overnight Care, Respite Care & a Compassionate Ear.

Living with a chronic health condition can feel overwhelming and draining for everyone involved. Our skilled caregivers relieve the burden with person-centered care tailored to individual needs.

Home Instead offers highly trained, trustworthy caregivers to assist your loved one around the clock. We can tailor this home care to meet your needs by using live-in services with a single caregiver or hourly caregivers with multiple shifts.

Home Instead is a certified VA provider. We provide guidance and support for our veterans to work with the VA and get approval for home care benefits. We also help our clients learn about other VA benefits like Aid and Attendance which can provide financial assistance for spouses of veterans.

Healthy, home-cooked meals tailored to individual dietary needs, tastes, and nutritional goals.

Friendly, consistent medication reminders to support proper medication management and overall health.

Safe, trained assistance with movement & transfers from beds, chairs, and other surfaces to support mobility and prevent injury.

Supportive assistance during walking, transfers, and activities to encourage mobility and independence.

Activities and conversation designed to stimulate mental acuity, memory, and emotional connection.

Reliable, round-the-clock assistance for urgent care needs, schedule changes, and caregiver support — ensuring help is always just a phone call away.

We help our clients file claims and process Long Term Care Insurance benefits. Our streamlined process allows for quick reimbursement and accurate information for LTC insurance companies. We provide this services at no cost for our clients.

Reviews

4.7
14 reviews
5 stars
13
4 stars
0
3 stars
0
2 stars
0
1 star
1
  • AG
    Annette Golant
    Jun 2, 2026
    5.0
    I'm very pleased with the service I receive from Home Instead. Their caregivers are very kind and compassionate ..excellent care!
  • LA
    Lynne Archibald
    Jan 10, 2026
    5.0
    With 3 elderly relatives, all with different and evolving needs, I have used Home Instead in Toronto and Markham and have had excellent experiences. This was my first experience with the North York franchise and it was equally positive and involved a very swift and professional response from them. Home Instead is not an inexpensive option but the service and their staff are worth it. When our relative was about to be discharged after 8 hours in emergency at NYGH, we were hesitant to overburden the regular staff at the dementia care home, and also felt that close monitoring would be wise for at least 48 hours in case we needed to go back to ER. Kelvin and his team know the care home well and its nursing staff and in less than 4 hours, Home Instead had a PSW there with our relative. We booked 4 shifts which turned out to be perfect and we were very grateful for the very helpful end of shift reports every 12 hours which allowed us to accompany the recovery.
  • DN
    Doug Newson
    Oct 4, 2025
    5.0
    Just an excellent group to deal with. They were very flexible and understanding when my wife's surgery was postponed. The PSW who helped us was outstanding. We needed extra help and they went above and beyond. I would certainly use rheir services again and would highly recommend Home Instead
  • MB
    Mahsa BZR
    Mar 5, 2025
    1.0
    Very bad communication! They just waited my time …. My family is so upset Very disappointed … not recommended at all
  • JA
    Jeremy Amin
    Aug 7, 2024
    5.0
    Kelvin, Mary Beth and the many PSWs who came to care for our father were all amazing. Kind, gentle, knowledgeable. They handled everything with grace and kindness. Highly recommend.

Frequently Asked Questions About Home Instead

What services does Home Instead provide for seniors?

Home Instead offers senior home care services including respite care, Alzheimer's care, outpatient care, short term recovery, veteran care, elderly companionship, seniors transportation, medication reminders, doctors appointments, and live-in companions.

Where is Home Instead located?

Home Instead is located at 12 Upjohn Road, Suite 4A, Toronto, ON, M3B 2V9, Canada.

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