Custom Lens Xpress was founded by two married Opticians Dawn and DJ Clyde in 1994. They had a vision of providing customised eyewear solutions by being the first 3 for 1 company. They opened their first location on Ontario Street, then moved to Ridley Heights at 100 Fourth Ave in 2010, focused on high quality frames and lenses at a reasonable price to their patients. From the beginning, Custom Lens Xpress differentiated itself by offering on-site eye exams from the independent Optometrists working with them, and with the on-site lab ensuring a one stop and quick turnaround.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.