LensCrafters

Reviews

• DM

  Dulani Meegas

  3 days ago
  5.0
  The glasses I purchased was so unreal, I visited the store 3 times to get it fixed and finally on my 4th visit I met NASIM, she was the BEST, she knew at once what the problem was, and she was able to resolve it. Excellent customer service, so professional, thanks so much Nasim! You're the BEST! Looking forward to pickup my glasses soon.
• CS

  Courtney Street

  Aug 24, 2026
  1.0
  I’ve been twice looking for glasses, both times the employees completely ignored my existence even after waiting at the front counter with glasses in my hand ready to purchase.
• ZS

  Ziba Salehi

  Aug 21, 2026
  5.0
  I had a wonderful customer service experience with Ms. Nasrin during my recent visit to the Hillcrest Mall branch, and I would like to take a moment to recognize her exceptional service. Ms. Nasrin is highly customer-oriented, respectful, knowledgeable, and genuinely attentive to her clients’ needs. What impressed me most was her excellent interpersonal and communication skills. She took the time to understand my needs, provided thoughtful and knowledgeable guidance, and built a strong sense of trust throughout the process. As a result, I felt completely comfortable making the decision to order my optical sunglasses at this location. My experience was especially meaningful because, a couple of years ago, I had a very unpleasant experience at this centre and left with the impression that I would not return. Ms. Nasrin completely changed that perception. For the first time, I felt comfortable, respected, and confident in the guidance I received. I sincerely hope that Ms. Nasrin’s dedication, professionalism, and commitment to providing an excellent customer experience are recognized and appreciated by both the company and its management. Employees who build trust and create such a positive experience truly make a difference in how customers feel about a business. Thank you, Ms. Nasrin, for your outstanding service and for restoring my confidence in this location.
• SE

  safoura ehsanifar

  Aug 20, 2026
  5.0
  Edit: I’d like to update my review based on my recent experience. I received an email from LensCrafters regarding my concerns, and when I went to pick up my frame, the store manager personally approached me, provided a clear explanation, and made sure I had all the information I needed. I really appreciated her professionalism and effort to address my concerns. First review: I was genuinely upset and disappointed with my recent experience at LensCrafters in Hillcrest Mall. After my eye exam, I decided to purchase new lenses only, without even looking for new frames. Unfortunately, the service felt rushed, dismissive, and far from welcoming. The staff member didn’t greet me, simply asked for my prescription, checked the system, gave me a price without explaining the different lens options or their differences, and immediately brought the payment machine. When I mentioned that I had insurance and wanted to use it, I was told they were busy and that I could do it myself. My home address wasn’t even updated in the system. I understand that stores can get busy, and I would have been completely willing to wait 10–15 minutes for proper service. What upset me most was feeling that basic customer care and respect were being treated as an inconvenience. I’ve received much better service at this same location before, which made this experience even more disappointing. Being busy is understandable, but it shouldn’t come at the expense of treating customers properly.
• KM

  Kiren McNeice

  Aug 8, 2026
  5.0
  Got my glasses here 3 years ago, wore them carelessly (didn't keep them in their case when not wearing them, just kinda wore them into the ground) today they fixed them free of charge, and when I asked for a tissue so I could clean the lenses with the cleaning solution I'd just purchased, they cleaned them for me with their own bottle of solution and said I don't have to open my new bottle right now. I thought I'd have to buy new glasses today or at the very least pay for them to be fixed. Very happy with the service here, definitely coming back and purchasing new glasses from here when I eventually get a new prescription. Highly recommend Hillcrest mall lenscrafters!

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