Home Instead Home Care Services of Ottawa

Reviews

• KK

  KAREN KIM

  6 days ago
  5.0
  Excellent service and wonderful staff. Home Instead provides reliable, high-quality care that you can trust. They are very responsive to our client's needs and have been a pleasure to work with.
• JM

  Joanne Diaz Mitoma

  May 6, 2026
  5.0
  I contracted Home Instead in late February for daily companionship for my father. He has mild dementia and lives in his own home so he needed help with medications and needed daily interactions. He was initially against the idea but the choice was that or move to assisted living. We gave it a try and he was paired up with Gwen. She is lovely and a perfect match. With her care, my father is much more lucid and definitely a lot happier. It was the best decision and we all appreciate the positive improvements Gwen has made in my father’s life.
• AA

  AMYBETH ALLAN

  Apr 11, 2026
  5.0
  I was referred to Home Instead a few months ago. Lauren my Case Coordinator is very knowledgeable and kind. I was matched with Pam who does a very good job for me. Being Palative I don't have enough words to express how much all this means. A huge load has been taken off my shoulders. Lauren and Pam listen well and relley hear you. They are flexible and thoural in everything they do. Completely trustworthy. Very high level of care. Thank you with all my heart. Means so very much. I would encourage anyone to use this company. 5 plus star. Top notch. Sincerely Amy Beth Allan
• MM

  michael murphy

  Mar 30, 2026
  5.0
  In April of 2024 to June of 2025 Cloé Michaud from home stead came into our home to look after my Grandma, she was very enthusiastic, and compassionate towards someone with a very difficult illness like Parkinson’s disease, she, and had a lot of respect for the family members, she even took the time to chat with everyone, she felt like an extended part of the family with how in depth she would go with my grandmother, to help her walk, and do speech therapy with her, do puzzles, help make desserts, she even went beyond the call of duty to stay to help my grandmother when she was having hard times right up until she passed, Thank you from the bottom of our hearts, we highly recommend her for future clients with her capabilities and talents, From the Murphy family
• JS

  Josee Scott

  Mar 4, 2026
  3.0
  We hired Home Instead to support us, at the hospital, when my 87 year old mother was recovering from surgery and we needed someone to cover the night shift. Unfortunately, when her condition declined rapidly and she passed away, the caregiver was only able to be with her (more in the hallway) for about three hours. Despite this, we were charged for the full 12‑hour shift. The caregiver, Gertrude was really nice and understood the predicament that we were in. I understand that agencies have policies, but compassion and flexibility matter in end‑of‑life situations. Being billed the full amount at such a vulnerable time felt disappointing and added stress during an already painful moment. I hope the company reviews how it handles situations involving sudden medical decline and death so other families aren’t put in the same position. UPDATED....the coordinator did communicate with the regional director after our email conversation and did reduce the total amount of the contract. I do appreciate the gesture.

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