Certified by Home Instead Home Care Services of Ottawa • Jul 05, 2026
Home Health Care ServiceAssisted Living FacilityHome Care AgencyRetirement CommunitySenior Citizen CenterNurse PractitionerHospice & Long Term Care
We have been providing families with an in home care option in the Ottawa region since 2004. Our services are currently non-medical and focus on the companionship side of care. Our company excels at Alzheimer's and Dementia Care, and our caregiving staff go through specific training to work alongside those with Alzheimer's and Dementia. With over 100 caregivers with varying backgrounds and experiences, we can accommodate specific requests from our clients. Our services include Companionship, Transportation, Personal Care as well as 24 hour or Live-In options. Give us a call and we would be more than happy to chat with you about your individual needs and how we can help enhance the lives of your loved ones.
Details
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable
Location
Certified by Home Instead Home Care Services of Ottawa • Jul 05, 2026
Personal care assistance helps adults maintain dignity as they age while receiving the care needed to stay healthy and independent. When needs extend beyond your family’s comfort, we’ll provide a helping hand with: Bathing, Grooming, Bathroom Assistance, Dressing, Mobility, Sitting and Rising & Getting In and Out of Bed
We believe the right care approach can help anyone maintain a high quality of life even in the face of memory loss. Let us create a personalized care plan that delivers stability, support and compassion through: Genuine Relationship Building, Learning the Person’s Life History, Positive Reinforcement, Encouragement & Establishing a Stable Routine.
Our expert caregivers can help prevent your loved one from feeling lonely. Companionship for the elderly includes activities that stimulate the mind and keep the body active, such as: Creating Photo Albums, Listening to Music, Organizing Closets, Crafting, Gardening, Walks & Playing Cards.
When driving becomes challenging for elder adults, they can rely on an expert caregiver to safely provide transportation to various appointments and activities, such as: Doctor Appointments, Worship Services, Senior Centers, Fitness Classes, Club Events, Volunteer Meetings & Museums.
Our trained caregivers provide a clean home to live in and nutritious meals through services like: Light housekeeping, Meal Planning, Recipe Research, Cooking, Grocery List Preparation & Grocery Shopping.
Our compassionate caregivers deliver the practical and emotional care a family deserves throughout the hospice experience with: 24-hour Home Care, Personal Care, Medication Management, Overnight Care, Respite Care & a Compassionate Ear.
Living with a chronic health condition can feel overwhelming and draining for everyone involved. Our skilled caregivers relieve the burden with person-centered care tailored to individual needs.
Home Instead offers highly trained, trustworthy caregivers to assist your loved one around the clock. We can tailor this home care to meet your needs by using live-in services with a single caregiver or hourly caregivers with multiple shifts.
Home Instead is a certified VA provider. We provide guidance and support for our veterans to work with the VA and get approval for home care benefits. We also help our clients learn about other VA benefits like Aid and Attendance which can provide financial assistance for spouses of veterans.
We help our clients file claims and process Long Term Care Insurance benefits. Our streamlined process allows for quick reimbursement and accurate information for LTC insurance companies. We provide this services at no cost for our clients.
Reviews
4.9
116 reviews
5 stars
108
4 stars
4
3 stars1
2 stars1
1 star
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KK
KAREN KIM
May 14, 2026
5.0
Excellent service and wonderful staff. Home Instead provides reliable, high-quality care that you can trust. They are very responsive to our client's needs and have been a pleasure to work with.
JM
Joanne Diaz Mitoma
May 6, 2026
5.0
I contracted Home Instead in late February for daily companionship for my father. He has mild dementia and lives in his own home so he needed help with medications and needed daily interactions. He was initially against the idea but the choice was that or move to assisted living. We gave it a try and he was paired up with Gwen. She is lovely and a perfect match. With her care, my father is much more lucid and definitely a lot happier. It was the best decision and we all appreciate the positive improvements Gwen has made in my father’s life.
AA
AMYBETH ALLAN
Apr 11, 2026
5.0
I was referred to Home Instead a few months ago. Lauren my Case Coordinator is very knowledgeable and kind. I was matched with Pam who does a very good job for me. Being Palative I don't have enough words to express how much all this means. A huge load has been taken off my shoulders. Lauren and Pam listen well and relley hear you. They are flexible and thoural in everything they do. Completely trustworthy. Very high level of care. Thank you with all my heart. Means so very much. I would encourage anyone to use this company. 5 plus star. Top notch.
Sincerely Amy Beth Allan
MM
michael murphy
Mar 30, 2026
5.0
In April of 2024 to June of 2025 Cloé Michaud from home stead came into our home to look after my Grandma, she was very enthusiastic, and compassionate towards someone with a very difficult illness like Parkinson’s disease, she, and had a lot of respect for the family members, she even took the time to chat with everyone, she felt like an extended part of the family with how in depth she would go with my grandmother, to help her walk, and do speech therapy with her, do puzzles, help make desserts, she even went beyond the call of duty to stay to help my grandmother when she was having hard times right up until she passed,
Thank you from the bottom of our hearts, we highly recommend her for future clients with her capabilities and talents,
From the Murphy family
JS
Josee Scott
Mar 4, 2026
3.0
We hired Home Instead to support us, at the hospital, when my 87 year old mother was recovering from surgery and we needed someone to cover the night shift. Unfortunately, when her condition declined rapidly and she passed away, the caregiver was only able to be with her (more in the hallway) for about three hours. Despite this, we were charged for the full 12‑hour shift. The caregiver, Gertrude was really nice and understood the predicament that we were in.
I understand that agencies have policies, but compassion and flexibility matter in end‑of‑life situations. Being billed the full amount at such a vulnerable time felt disappointing and added stress during an already painful moment. I hope the company reviews how it handles situations involving sudden medical decline and death so other families aren’t put in the same position.
UPDATED....the coordinator did communicate with the regional director after our email conversation and did reduce the total amount of the contract. I do appreciate the gesture.
Frequently Asked Questions About Home Instead Home Care Services of Ottawa
What types of in-home care services does Home Instead Home Care Services of Ottawa provide?
They provide non-medical in-home care services focusing on companionship, Alzheimer's and Dementia care, transportation, personal care, and offer 24-hour or live-in care options.
Since when has Home Instead Home Care Services of Ottawa been operating?
They have been providing services since April 9, 2004.
What areas does Home Instead Home Care Services of Ottawa serve?
They serve Ottawa and many surrounding cities including Richmond Hill, Carleton Place, Kanata, Kemptville, Nepean, Vanier, Manotick, Orléans, Westboro, Hunt Club, Alta Vista, Gloucester, Sandy Hill, Stittsville, Manor Park, Rockcliffe Park, and New Edinburgh.
Where is Home Instead Home Care Services of Ottawa located?
They are located at 260 Hearst Way, Suite 510, Ottawa, ON, K2L 3H1, Canada.
What are the operating hours of Home Instead Home Care Services of Ottawa?
They are open 24 hours a day, seven days a week.
What payment methods are accepted by Home Instead Home Care Services of Ottawa?
They accept American Express, Check, Discover, MasterCard, and Visa.
Are the facilities at Home Instead Home Care Services of Ottawa accessible?
Yes, they have wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms, and they welcome LGBTQ individuals.
How can nearby places like Billyard Insurance Group and The Woollam Mortgage Team be helpful when visiting Home Instead Home Care Services of Ottawa?
Visitors can manage related financial and insurance matters conveniently nearby, as Billyard Insurance Group offers insurance services and The Woollam Mortgage Team provides mortgage brokerage services close to Home Instead Home Care Services.
What nearby dining options are available near Home Instead Home Care Services of Ottawa?
Tommy's Dining Lounge, a pizza restaurant and diner, is located nearby and can be a convenient dining option before or after your visit.
What healthcare-related services are near Home Instead Home Care Services of Ottawa?
Nearby you can find Penfield Care, which offers medical services, and Sim Orthodontics, providing dental care, enhancing convenient access to complementary healthcare services.
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