LensCrafters

Reviews

• IH

  Ilyas Hsushas

  3 days ago
  1.0
  I’ve been buying my glasses here for 3 years, and I’ve always trusted this place. But my recent experience with the new manager was deeply disappointing. She spoke to me rudely, dismissed my questions, and made me feel completely disrespected. As a loyal customer, I expected basic kindness and professionalism. Instead, I left feeling ignored and upset. Customer service should make people feel heard and valued, but that was not my experience. I won’t be returning until this is properly addressed. I hope the business takes this feedback seriously and treats every customer with the respect they deserve.
• ZZ

  Zaib Zaveree

  Aug 27, 2026
  5.0
  I had an absolutely wonderful experience with Zahra at LensCrafters, and I truly want to recognize her exceptional customer service. I went in to use the warranty on my glasses because the frame was damaged. Since I wasn’t purchasing anything, I honestly wasn’t sure what kind of service to expect. However, Zahra completely changed that impression. She was warm, welcoming, professional, and genuinely willing to help. She handled my warranty issue quickly and efficiently, and the entire problem was resolved in about 10 minutes! What impressed me most was that she treated me with the same care and attention you would hope to receive as a paying customer. She never made me feel like my request was an inconvenience. Zahra demonstrated exactly what outstanding customer service should look like — friendly, knowledgeable, patient, and solution-oriented. Her quick response and willingness to go the extra mile made a real difference. LensCrafters is very fortunate to have someone like Zahra on their team. Employees
• EE

  Elham

  Aug 19, 2026
  1.0
  I am writing to formally explain my experience with the store regarding the purchase of clear lenses for my friend’s Meta glasses. Initially, I was only looking to purchase clear lenses, which I understood would cost approximately $17. At first, I decided not to proceed. However, the employees encouraged me to purchase them for my friend and offered me a 10% discount. They also told me they could ship the glasses to the Scarborough location, where my friend could pick them up after a few days. After the purchase, I checked my credit card and was shocked to see that I had been charged approximately $512. I returned to the store the following day to ask about the charge. The employee I spoke with was unprofessional and told me that the lenses were actually around $400 and that the frames had also been included in the transaction. I questioned how the price could be so different from what I originally understood. She told me that she could not help me and asked me to return the following day because the employee who had originally helped me would be there and could assist me with the issue. I returned the next day and spoke with a supervisor. He told me that he could not deal with the return unless the glasses were physically at the store. I agreed and specifically told him to make sure the glasses were not shipped to Scarborough. He said he would take care of it. I then waited approximately five more days and received an email saying that the glasses had arrived at the store. However, when I went there, I was told that they had been shipped to the Scarborough location anyway. I was told that they would be back on Friday, so I returned on Friday, only to be told that the glasses were still not there. At that point, I was given two options: either travel to Scarborough to return the glasses myself or continue waiting. I explained that the situation had already caused my available credit to decrease significantly and that I had spent a considerable amount of time and money on gas because of mistakes made by the store. I was then instructed to call the Scarborough location and ask them to process the return over the phone. I followed those instructions, but the Scarborough location told me that they could not process the return by phone and that I would have to go there in person. When I returned to the original store and explained what had happened, the employee questioned why I had called and said that I had been told to go to Scarborough in person. I explained that I was following the instructions I had been given, but the employee denied telling me to call and would not properly listen to my explanation. After almost three weeks, I finally received my money back. Throughout this entire situation, I had to repeatedly return to the store, make phone calls, wait for the glasses to be transferred, and spend additional money travelling back and forth. The $512 charge also significantly reduced my available credit during this period, and as a result, my credit score went down. What is most disappointing is that the store appeared more focused on avoiding taking the loss themselves and having the Scarborough location absorb the cost rather than taking responsibility for the mistake and resolving the issue properly. I understand that mistakes can happen, but the way this situation was handled was extremely frustrating and unprofessional. I lost nearly three weeks of my time, spent additional money on gas and transportation, had my available credit significantly affected, and my credit score went down because of the situation. I believe the store should take responsibility for the inconvenience, financial impact, and poor customer service I experienced.
• SP

  Shelby Payne

  Aug 17, 2026
  5.0
  Bano was incredibly kind, patient and helped me look for the perfect pair of glasses. She took the time to show me every option, never made me feel rushed, or like I was asking to much. She explained all the steps, and the diffrent things that my lens would have in them. I was never made to feel uncomfortable or unwelcome. She really made my first time glasses buying/wearing experience a wonderful one. Thank you Bano❤️
• TT

  Taha

  Aug 6, 2026
  1.0
  I placed an order for prescription sunglasses at the Oshawa LensCrafters on June 24, and as of August 6, I still have not received them. I’ve been told that the lab sent the wrong tint lenses twice, but at this point, waiting over six weeks for a pair of prescription sunglasses is completely unacceptable. Mistakes can happen, but the lack of communication and urgency from this location has been extremely disappointing. They rarely answer their phone, making it incredibly difficult to even get a simple update on my order. I’ve previously gone to the Kingston LensCrafters, and they had my prescription glasses ready in under a week. The difference in service between the two locations is unbelievable. After this much time and frustration, I no longer want to continue waiting. At this point, I would rather just have my order cancelled than continue dealing with these delays and lack of communication. This location has shown poor customer service, poor follow through, and no sense of urgency in resolving the issue. I would avoid this LensCrafters location and take your business elsewhere.

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