LensCrafters

Reviews

• JT

  Joe Tibensky

  3 days ago
  5.0
  I was looking for a replacement set of sunglasses for golf with single prescription. Narrowed my search to Oakley. LensCrafters had a good selection and had a great sale on frames and lenses, which saved me hundreds. Securing a quote on-line was uick & easy. In store customer service was very good.
• MM

  Marie

  4 days ago
  5.0
  Outstanding service from Bano at the Oshawa centre location. Very knowledgeable and excellent and exceptional communication and treated our son with such care. He was so excited to see her to pick up glasses. Very personable and we are so happy and thankful for all her help and making this a wonderful experience! Thanks Bano!!! Would also like to add that it was 2 months from initial visit and she remembered our son’s name and which glasses he picked. Great memory and shows each customer is not just another customer. 😊
• AF

  Aaliyah Hinds Fitzsimmins

  6 days ago
  5.0
  Everyone should consider this place when getting glasses especially for there children. Extremely good experience. I came in with my parents, a lady named Bano helped me, we sat down, she bonded with my parents extremely well, lots of laughed and giggles. I got my measurements done and my glasses ordered. I think bano needs a raise.
• PS

  Pankaj Saini

  May 9, 2026
  5.0
  I had an amazing experience at LensCrafters in the Oshawa Centre! I came in specifically for the Ray-Ban Meta glasses and Zahra was incredibly helpful. She took the time to understand exactly what I needed and helped me pick the perfect pair. A huge special thanks to the manager, Munira, for providing a great deal and promo. Excellent customer service from start to finish. Highly recommend seeing Zahra and Munira!"
• WT

  Wellness team

  Apr 27, 2026
  1.0
  I had a very disappointing experience with this store while getting my glasses. I was initially told that my glasses would be ready in November last year, but I only received one pair yesterday. The delay was explained as an issue with the lens being made clear instead with color, which should have been caught much earlier. This caused months of unnecessary waiting and inconvenience. Additionally, I purchased sunglasses along with a warranty, expecting peace of mind. However, when I returned for a frame repair, I was asked to pay extra due to a “deductible.” This was never explained to me at the time of purchase, which feels misleading and unprofessional. Overall, the lack of clear communication, poor customer service long delays, and unexpected charges made this a frustrating experience. I would recommend that future customers ask very detailed questions about timelines and warranty terms before making a purchase from here.

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