LensCrafters

Reviews

• CC

  CB

  3 days ago
  4.0
  I recently purchased glasses from the LensCrafters at Place d’Orléans and had a generally positive experience. The store offers a very good selection of frames and brands, making it easy to find a style that suits your needs and budget. The staff were consistently polite, professional, and helpful throughout the selection process. They took the time to answer questions and made the experience pleasant and stress-free. That said, there are a couple of areas that could be improved. After being told my glasses would take about two weeks, I waited the full period and never received a call or update. When I finally called the store myself, I was told they had just arrived... what a surprise (and yes, that's sarcasm). I was also disappointed by how the advertised discounts translated into the final price. While the store prominently promotes deals such as 50% off frames or lenses, the savings seem to be offset elsewhere once all the costs are added up. In the end, I had to negotiate to get what I considered a "reasonably" fair price. Overall, good products and excellent staff, but the communication and pricing transparency could be improved.
• EM

  Elle Main

  Jul 3, 2026
  5.0
  I have been into this store several times and can say without a doubt that we have had the most pleasant and enjoyable experience when purchasing eyewear. The sales associate, Roohi, was amazing and helped us so much. She took her time and was patient while lending a very professional and knowledgable hand to us. This made our experience really great. Very impressed with every visit so thank you!!!!!!
• JD

  Jenny Dee

  Jun 27, 2026
  5.0
  I had been putting off buying a new pair of glasses because I always found the process overwhelming and stressful. I had visited a couple of other places before LensCrafters, but either the selection wasn’t great or I didn’t receive the guidance I needed to find frames that actually suited me. When I walked into LensCrafters, I was immediately greeted by Roohi, and the experience was completely different. I explained what I liked but admitted that I struggle with choosing frames that look good on me. Within just a few minutes, she picked out the perfect pair—I fell in love with them instantly! What impressed me even more was how she explained my prescription. For the first time, I truly understood what was going on with my vision and why certain lenses would be best for my eyes. She was incredibly knowledgeable, patient, and made me feel comfortable throughout the entire process. Roohi made what I had been dreading into such an enjoyable experience. If you’re looking for someone who genuinely cares and takes the time to help you find the right fit, I can’t recommend her enough. Thank you, Roohi!
• SB

  Sarah Bisson

  Jun 24, 2026
  5.0
  My husband & I have been coming to LensCrafters in Place d’Orleans for a few years now and every time we go, the service is always top tier. The selection is great, customer service is friendly and the deals can’t be beat. Will continue to get all my lenses and frames here :)
• EL

  Eyy Lamay

  Jun 20, 2026
  5.0
  Dr. Issam was a huge help today! His support came from a place of genuine care for his patients rather than profit, which is a refreshing change from SpecSavers. He even encouraged me to drop by with any questions once my glasses are ready and worn. I highly recommend him and I will gladly be a repeat customer!

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