LensCrafters

Reviews

• AF

  Anthony Feltrin

  Jun 21, 2026
  5.0
  I came in with broken sunglasses and Pavneet came to the rescue! She was extremely professional, and given her experience in the industry, I knew my sunglasses were in safe hands. My sunglasses look brand new - thank you for making my day!
• RL

  Richard Liang

  Jun 19, 2026
  1.0
  Worst service for unprofessional and impolite.I just want to make judgment of my sunglasses that I bought last month.The guy is unbelievable to use hand only and take excuse for his stupid technic.my glass is getting worse and dirty.if have zero start I will mark
• NG

  Noah Godsey

  Jun 17, 2026
  5.0
  Manal was incredibly helpful and made my experience great. She was very patient and took the time to help me choose the right pair of glasses, even though it took quite a while for me to decide. She never rushed me and gave honest, helpful advice throughout the process. Her excellent customer service, kindness, and professionalism made the whole experience enjoyable. I really appreciate all of her help and would highly recommend working with Manal if you’re looking for someone knowledgeable and dedicated to helping you find the perfect glasses.
• KW

  Kolitha Wanniarachchi

  Jun 17, 2026
  1.0
  Last evening (June 16, 2026, around 5:30 PM), my wife and I visited LensCrafters at Oakville Place to inquire about purchasing Ray-Ban Meta Glasses (Gen 2 Wayfarer, dark blue frame with transition prescription lenses). Initially, a staff member attended to us and showed a few options. Unfortunately, the dark blue frame was not available, so I asked whether it would be possible to order the frame directly from the Ray-Ban website and have the prescription lenses fitted through the store. At that point, without any explanation or apology, the staff member simply walked away and started serving another customer. We waited for several minutes, expecting someone to continue assisting us, but nobody did. We left the store, did some shopping elsewhere in the mall, and returned about 15 minutes later assuming someone would be available to help. There were two other staff members seated at separate workstations, and despite clearly seeing us in the store, neither acknowledged us nor offered assistance. My wife was understandably frustrated and wanted to leave immediately. Personally, I was left with the impression that the staff simply did not want our business. We were prepared to spend approximately $1,000, yet we were treated as though our presence did not matter. This was, without question, the worst customer service experience we have encountered in Canada. Being ignored twice while actively trying to make a purchase is both disrespectful and unacceptable. To the franchise owner: if you would like to verify this incident, please review your CCTV footage from around 5:30 PM onward on June 16, 2026. You will clearly see us waiting in the store for assistance and then returning later only to be ignored again. Utterly disappointed. I would not recommend this store to anyone seeking professional service or basic customer courtesy.
• KL

  kim leclair

  Jun 14, 2026
  5.0
  I needed a small repair for my existing glasses, the arm had fallen off and as they have a spring -loaded spring on the arm, I couldn’t do it myself. Pavneet, in the Oakville Place store, was kind enough to do the repair for me, without hesitation, and restored the arm quickly. Fantastic to have the empathy and generosity too do this. Thank you for resolving the issue!

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