With over 15 years of experience, GEM Health Care Services is a proud past recipient of the Newmarket Business Excellence Award: Professional Services Business of the Year.
Our team of Personal Support Workers, Registered Practical Nurses, and Registered Nurses can assist you or your loved ones at home, in a retirement home, long-term care community, or hospital setting with all aspects of personal care, meal preparation, housekeeping, range of movement exercises, companionship, and medication administration.
We pride ourselves on the consistency we provide and strive to find the perfect personality fit between our clients and caregivers. We work closely with our clients and their family members to provide the highest quality of care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.