LensCrafters

Reviews

• KR

  Kajal Rajput

  Aug 27, 2026
  5.0
  A little late in posting this review, but I really wanted to share my experience! I got my Ray-Ban Meta Gen 2 from here in may of june, and Eshpreet, the optician, was absolutely amazing. She was so helpful, patient, and made the whole process really easy. She took care of everything and always made sure I was comfortable and understood everything. Honestly, whenever I visit, I look forward to talking to her because she has such a warm and welcoming personality. She makes you feel comfortable right away and is genuinely so easy to talk to. Thank you, Eshpreet, for making the experience so pleasant! 😊 Highly recommend her!
• FD

  Faredoon H. Dastur

  Aug 27, 2026
  5.0
  We came to the store for my son's glasses, as they needed to be adjusted. Eshpreet (student optician) was the one that served us today. She listened to our issue with understanding and took time out to identify the cause of the problem with the lenses. Eshpreet then provided a solution that we were comfortable with and the issue was completely resolved. In fact, this is the second time we dealt with Eshpreet and she very much demonstrates a high level of professionalism and competence. Eshpreet indeed is an asset to the LensCrafters organization.
• IM

  Ismael M

  Aug 22, 2026
  1.0
  The staff in this store are extremely rude, even my 12 years child said to me please do not ever go to this store. Even a child was able to see how rude the staff in this store are including technician. The manager gave glasses with wrong measurements for my children because she read the measurements incorrectly to make glasses. And when we brought the issue with our children’s glasses to her attention she tried to tell our family that we were wrong. And she asked for prescription and when she realized she recorded measurements incorrectly, she kept quite instead of apologizing. We used to deal with LensCrafters in Vancouver, BC for our family needs and staff in that city provided us with amazing service year after year. I do not recommend going to this store to anyone who cares about great service.
• RG

  Rosie Gonzalez

  Aug 18, 2026
  5.0
  The optician was incredibly patient, knowledgeable, and helpful. His name is Ashudeep. From the minute I walked into LensCrafters in Square One I felt I was welcomed and on the right place to get my prescription glasses. I’m very picky and he took the time to answer all my questions and made sure I had options. I never felt rushed, and I really appreciated his attention to detail and professionalism. He was friendly, kind, and genuinely interested in helping me find what was right for me. It was a very positive experience, and I would definitely recommend their service to others. Looking forward to my new prescription glasses! Thank you, Ashudeep!
• DD

  Dhawall Desai

  Jul 30, 2026
  1.0
  I wish I could give -5 star ratings. I genuinely struggle to understand how a business can operate with such an astonishing lack of professionalism and still expect customers to return. My wife and I purchased prescription sunglasses from this store, trusting that we were paying for quality products and competent service. Instead, we were treated to an experience that can only be described as an exercise in frustration, disappointment, and complete disregard for the customer. We were forced to wait over two months for the frames. Even after that unreasonable delay, the ordered frame still hadn't arrived. Rather than admitting failure and providing a proper solution, we were handed what appeared to be an old display frame. After waiting for months, this was apparently considered an acceptable substitute. The problems didn't stop there. The prescription lenses were not even cut to fit the frame properly, leaving oversized lenses that reflected an astonishing lack of quality control. It is difficult to comprehend how such work could pass any professional inspection before being handed to a paying customer. My own frame was also improperly aligned, making the glasses uncomfortable to wear. Prescription eyewear is not a fashion accessory that can simply "look okay"—it is something people wear every day. Comfort, fit, and precision are fundamental, yet this store failed at the basics. What made the experience even worse was the attitude of the staff and management. The store manager and employees displayed a level of indifference that bordered on complete apathy. Everything moved at a painfully slow pace, there was little sense of ownership, and absolutely no urgency despite months of delays. Instead of acknowledging their mistakes, they took it upon themselves to explain how to wear sunglasses, as though I had never owned a pair in my life. Being spoken to in such a condescending manner after enduring months of incompetence was almost insulting. The most frustrating part is that my wife and I effectively wasted our insurance benefits on products that are poorly fitted, poorly assembled, and nowhere near the quality we paid for. Insurance coverage is not an unlimited resource, and because of this store's negligence, we are now left with eyewear that we are unhappy wearing and benefits that cannot simply be reclaimed. This entire experience reflects a business that appears to have lost sight of the most basic principles of customer service: honesty, accountability, craftsmanship, and respect. Delays can happen. Supply issues can happen. Mistakes can happen. What is unacceptable is pretending that inferior products, display frames, poor workmanship, and dismissive customer service are somehow acceptable outcomes. I would not recommend this store to anyone looking for prescription eyewear. If you value your time, your money, your insurance benefits, and your peace of mind, I strongly suggest taking your business elsewhere. This experience was not merely disappointing—it was embarrassing for a business that claims to provide professional optical services. I sincerely hope management takes responsibility, acknowledges how badly this situation was handled, and provides a full refund rather than expecting customers to simply accept such an unacceptable standard of service.

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