LensCrafters

Reviews

• CM

  Cristiano Molina

  4 days ago
  1.0
  I had a very bad experience with this location (Markville Mall). First I wanted to just update my lens and keep my old frame, but the salesperson did some crazy math and for some reason, it would be more expensive. So I got a new frame just like my old one (same brand, same model). The main problem started when I received my lens. First the lens came wrong, slightly different from the prescription. Then, even though I specifically asked for Ray-Ban lens with specific treatments, they gave me generic lens with no treatment at all. The result is that those damn lens get dirty for no reason, and I am always seeing smudges, reflexes, flares... So now I am going all the way to Burlington to go to a TRUSTED place. Awful experience.
• TM

  Teresa Mejia

  4 days ago
  5.0
  I had such a positive experience at LensCrafters Markville. From the moment we called, Veronica went above and beyond to help facilitate our request for an urgent pair of prescription glasses. She was attentive, caring, and made the entire process smooth and stress-free. Parvin was also exceptional—super friendly, patient, professional, and incredibly knowledgeable. She took the time to ensure everything was perfect and made us feel valued as customers. Thanks to their outstanding customer service and dedication, we received the glasses within just one day. We are extremely grateful for their help and highly recommend LensCrafters Markville to anyone looking for excellent service and a truly customer-focused experience. Thank you, Veronica and Parvin, for making what could have been a stressful situation such a positive one!
• KK

  Komaldeep Kaur

  5 days ago
  5.0
  Today, we visited your CF Markville branch and had a wonderful experience. Khar, one of your outstanding representatives, assisted us throughout the process and helped us choose the perfect glasses and frames. We truly appreciated the professional, knowledgeable, and friendly service provided. Thank you for making our visit so pleasant.
• BZ

  Bo Zhao

  6 days ago
  1.0
  Be cautious when booking an eye exam at the Vision Center inside this store through the LensCrafters website. I booked an exam and only learned after paying that the optometrist service was not covered by my Sun Life insurance because this Vision Center had been delisted. When I asked about coverage beforehand, I was told to verify it myself. While customers are responsible for confirming their benefits, it would have been helpful if the delisting had been disclosed upfront, especially after I raised concerns about insurance coverage with the cashier. The lack of transparency resulted in an unexpected out-of-pocket expense and left me disappointed with the experience.
• JM

  Jas Marwaha

  Jun 14, 2026
  5.0
  I would like to sincerely thank Joyce at LensCrafters Marville for providing outstanding customer service. From the moment I arrived, Joyce was professional, friendly, and extremely helpful. She took the time to answer all my questions, provided knowledgeable advice, and ensured that my experience was smooth and enjoyable. Her attention to detail, patience, and genuine care for customers truly stood out. It is rare to find someone so dedicated to delivering exceptional service. Thank you, Joyce, for going above and beyond and making my visit a positive experience. I highly recommend LensCrafters Marville and especially Joyce for anyone looking for excellent customer care and professional service. Thank you again!

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