Specsavers Kanata Centrum

Reviews

• SS

  Smiling

  3 days ago
  5.0
  All the bad reviews must be trolls lol, my experience there was amazing! I was expecting much worse but honestly they surpassed my expectations. There were two gentlemen on the Saturday I went in, and honestly they were an amazing duo. They gave me time to look, helped me with some picks (and fashion advice - David’s perfect for that for the rest of you people!), and made the process smooth and effortlessly. I had a ton of questions but they didn’t hesitate to answer every single one with the same kindness they were showing me. This is definitely the best Specsavers I’ve been to - and I’ll bring my family next time!!
• PM

  Patty Murphy

  May 13, 2026
  5.0
  What I thought was going to be a stressful experience, turned out to be the opposite. I was warmly greeted and given lots of support in selecting new glasses. Everything was explained to me In detail, allowing me to make an informed Decision. I never felt rushed and this allowed me the time I needed to be sure on my selection. The staff were very supportive and extremely polite and professional at all times
• ER

  Emily Rogers

  May 11, 2026
  1.0
  I went in over the weekend to pick out some sunglasses, it was not busy, two gentlemen were behind the counter. They were speaking loudly about how they lost a client's information, but to just call and lie to them and tell them it was a system error. I sat down with one of the guys and I just felt so uncomfortable, thinking what will happen with my information and will I get lied to if its misplaced.
• KB

  Kurt Butt

  May 7, 2026
  2.0
  Initial service was great; however, the follow-up service was disappointing. We had an issue where one lens needed to be replaced due to a scratch. The scratch was not covered under warranty, which was not an issue, and we agreed to pay for the replacement ourselves. The claim was submitted through our insurance without any problems. At the time, we were told the replacement would take approximately two weeks. After two weeks passed with no update, we contacted the store. Unfortunately, the store had no information available and had to contact the lab directly because there were no notes or status updates on file. We were then given a new completion date of May 7 for pickup. When May 7 arrived, we still had not received any notification, so we contacted the store again. This time, we were told the glasses might be ready sometime during the week of May 18, but even that date could not be guaranteed due to possible further delays. While the initial customer service experience was positive, the lack of communication and repeated delays with the follow-up service have been very frustrating.
• GM

  Gabrielle Medeiros

  Apr 27, 2026
  5.0
  I had my eye exam last week and had the best experience with the team who helped me during my time there, especially Dr. Adamptey, who was very informative and answered all my questions with patience and care. The receptive team, with David, Zainabu and Ms. Houda, gave me the best advice on frames, and I felt much more secure. An excellent experience and I do recommend you go to Kanata to see for yourself.

Frequently Asked Questions About Specsavers Kanata Centrum