LensCrafters

Reviews

• AJ

  Amir Arsalan Jameei

  3 days ago
  5.0
  We always have such a great experience at LensCrafters! Raseel, Turaab, Anandu, and Chris are incredibly helpful, friendly, and patient. The service is consistently great, and they always take the time to answer our questions and make sure we’re well taken care of. We really appreciate how welcoming and attentive the whole team is. Thank you to the team for always making our experience such a positive one! 😊
• SG

  Sidney Gordon

  3 days ago
  5.0
  ⭐⭐⭐⭐⭐ My first experience at LensCrafters was honestly incredible — to the point where giving them 5 stars almost feels like it’s not enough! Turaab was the associate who helped us, and he was absolutely fantastic. He was incredibly helpful, knowledgeable, patient, and genuinely made the entire process feel effortless — and even enjoyable. He took the time to answer all of our questions and made sure I felt comfortable with my choice without ever feeling rushed or pressured. What impressed me even more was the service after the purchase. About a week later, I returned because my glasses felt a little tight and needed some adjustments. The team was not only happy to make the adjustments, but they were also completely willing to exchange the glasses for another pair if that’s what it took to make sure I was happy with my choice. That level of customer service really stood out to me. Harish, the optician, was skillfully able to make the adjustments to my frames so I could keep the ones I loved. I’m extremely thankful for the patience, attention, and genuine care they showed throughout the entire experience. It’s clear that this team takes customer service seriously, and their attention to their customers is on another level. 100% recommend this LensCrafters location! If you’re looking for knowledgeable, patient, and genuinely caring staff, this is definitely the place to go. Turaab and the entire team absolutely deserve the recognition! 👏
• CC

  Cheryl Crudgington

  Sep 26, 2026
  5.0
  From the friendly welcoming atmosphere, very trendy and luxury styles, to the knowledgable associates on the floor, listening to needs and making sure that you get the best deal possible for you…so happy with my experience at LensCrafters Limeridge Mall. Najiat was helpful, and understanding of my needs and getting my selection right, after deciding to treat myself to great style and progressive lenses. She explained the different lens options, different offers and different payment possibilities, helping me stick to my budget! I went in to purchase one pair of Gucci glasses, and their great offer allowed me to purchase TWO!! The turnaround time for my new glasses was quicker than expected and Najiat’s suggestions were on point with my two different lens selections and giving time to adjust, as my purchase was back by a 30 day guarantee. I did end up making a lens change and the refund I received made the decision to purchase a third pair as sunglasses, so much easier!! Definitely recommend the Limeridge Team, and Najiat for great customer care and service!!
• YM

  Young Marshall Family Young Marshall

  Sep 20, 2026
  5.0
  I had the most incredible experience at LensCrafters in Lime Ridge, all because of Raseel! I originally went in hoping to purchase a pair of Meta glasses, but I ended up leaving with the metas plus two beautiful pairs of Prada frames—and I truly believe that was because of how comfortable, confident and cared for she made me feel. Raseel was incredibly patient and took the time to show me all the different designer frames. She even selected a pair that she felt would suit my face perfectly, and she was absolutely right! She explained how each pair fit my face and made sure I genuinely loved them before moving forward. What impressed me most was how attentive she remained even though the store was busy and other customers were waiting for her. I never felt rushed or pressured. She continued giving me the time and attention I needed and made sure I was completely happy with my choices. One of the Prada frames was originally supposed to be a gift, but after Raseel explained how beautifully they suited me and made me feel so confident wearing them, I ended up purchasing another pair for myself! I was convinced that her kindness was for commission, Then I realized that’s not the case and it made me feel so much more appreciated Raseel is warm, patient, knowledgeable and genuinely amazing at what she does. She made the entire experience so enjoyable that I honestly want to return just to shop with her again. She provided some of the best customer service I have ever received. LensCrafters is very lucky to have her! I will leave a five star review just for Raseel , But Iam disappointed that the glasses I got had to scratch on them but she pointed it out and she explained that I could get a New pair delivered to my house. She’s the best :) -Summer
• SA

  Sarmad Alley

  Sep 6, 2026
  1.0
  I want to share my recent experience with LensCrafters at Limeridge Mall, and unfortunately, it was one of the most disappointing customer-service experiences I have had. My wife and I went there after completing our eye exams because we both needed new reading glasses. We both have insurance coverage, and I had personally waited two years for my coverage to become available again. From the beginning, we clearly explained to the staff that we wanted glasses that would stay within the limits of our insurance coverage. We were assured by the associate helping us that this could be done and that we would both receive suitable pairs of glasses. Before payment, the atmosphere was completely different. The staff were extremely welcoming, attentive, and eager to help. Unfortunately, once the payment was completed and we later returned with a problem, that level of service seemed to disappear. When I received my glasses, I was extremely disappointed with the quality. The lenses were unusually thick and heavy, to the point that wearing them for more than about 15 minutes caused discomfort and pain on my nose. The visual clarity was also poor and, in my opinion, not even comparable to inexpensive reading glasses I have purchased elsewhere. I returned to the store expecting that someone would listen to the problem and help find a reasonable solution. Instead, I felt as though the same staff who had been so welcoming before the sale barely acknowledged me. I stood waiting for some time before anyone approached me. When I asked why the lenses were so thick, I was essentially told that this was because they had matched the glasses to the amount covered by my insurance and that this had been explained beforehand. That was not how I understood the discussion when the glasses were ordered. Had someone clearly explained that staying within the insurance amount would result in lenses this thick, heavy, and uncomfortable, I would have made a different decision. What concerned me even more was that the proposed solution was simply for me to pay additional money. I was told that improving the lenses would cost more than another $196. After already spending more than $600 between our glasses, I did not expect to be left with an uncomfortable pair and then be told that the only solution was to spend significantly more. The most disappointing part of the experience was my interaction with the manager, Chris. In my experience, his manner was dismissive and unprofessional. While I was explaining my concerns, he frequently avoided eye contact, appeared irritated, and spoke to me in a tone that made me feel as though I was asking for a favour rather than trying to resolve a legitimate issue as a paying customer. I did not feel that there was any genuine effort to understand the problem or find a reasonable solution. A manager should be the person who steps in when a customer has a serious concern, listens carefully, communicates respectfully, and tries to protect both the customer relationship and the reputation of the business. Instead, I left the store with the same unresolved problem while watching attention quickly return to new customers who had not yet made their purchases. What disappointed me most was the contrast between the service before payment and the service afterward. Customers should feel valued throughout the entire process, especially when something goes wrong. Based on my personal experience, I cannot recommend this LensCrafters location. If you are considering purchasing glasses here, I strongly suggest asking very specific questions about lens thickness, quality, upgrades, additional costs, and exactly what your insurance coverage will provide before making any payment. Unfortunately, after spending more than $600, I left feeling disappointed, unheard, and without a satisfactory solution.

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