LensCrafters

Reviews

• MB

  Matthew Brokamp

  2 days ago
  5.0
  I had a great experience at LensCrafters during my eye exam with Dr. Jasmine Nguyen. My vision had been progressively getting worse both near and far, including reading, and since I had never worn glasses before, I was understandably a bit concerned about addressing multiple vision issues at once. Dr. Nguyen was thorough, patient, and reassuring throughout the exam, taking the time to explain my results and the best options moving forward. The LensCrafters staff were equally excellent, polite, professional, and very attentive to my needs from start to finish. I ultimately purchased a fantastic pair of Oakley glasses with premium progressive lenses, including anti-scratch and anti-glare coatings, blue light filtering, and transition lenses that darken to grey in sunlight. The entire process was smooth and confidence-inspiring. Highly recommend both Dr. Nguyen and the LensCrafters team. A++ experience. M~
• SP

  Sandra Plenski

  Dec 31, 2025
  1.0
  I’m attaching my Yelp review. This is the WORST place and I’ll be contacting my insurance, LensCrafters home office, and the Better Business Bureau. This "business" expects that I contact them. NOPE. Instead, wrote to Better Business Bureau and Consumer Protection Agency.
• UL

  Una Leggett

  Dec 11, 2025
  1.0
  I have been using LensCrafters to get my eyes tested and purchase both contacts and glasses for over 15 years. I was always happy with the service they provided up until now. I went in for an exam. They no longer manually test a person eyes. They rely on technology to find a persons prescription. I would be fine with this if my glasses or contacts actually helped improve my vision. I left LensCrafters very happy after my exam even tho I spent nearly $1000. When they called me to let me know that my glasses had arrived I was very excited. When I went in to pick them up they were not the same color glasses that I had picked out. I picked out green tortoise shell frames what came were brown frames. When I said something to the man helping me, he said that they were the same color as in the picture. Then showed me the picture. The coloring is all the way distorted. This still confuses me because I swear they send the actual glasses that you pick out into the manufacturer. I ended up leaving with the glasses that they that they had me pick up, but I wish that I hadn't. The prescription is just not right. I strain to see anything up close or far away. Then a few days later my contacts arrive in the mail. I was super excited again only to be let down even further. I can't see anything with these contacts. I can't wear them they make my vision blurry and cause me severe headaches and dizziness. I called LensCrafters regarding the issues. They let me know that there's nothing they can do for me except charge me for another eye exam. Once you purchase contacts the sale is final. They insist that they didn't do anything wrong when it comes to the glasses because the picture they took the frames look black, yet the frames came brown and remember they were supposed to be green. And it doesn't matter to them that I can not see clearly with them on. I will never ever go back to LensCrafters again. This experience has ended our 15+ year relationship.
• GR

  Gabriel Ramos

  Sep 21, 2025
  5.0
  Walked in to fix my kids glasses and Janice was extremely helpful and had her glasses fixed within minutes! Will definitely be coming back
• CH

  Claire Heumann

  Aug 16, 2025
  5.0
  Best service ever 😊

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