LensCrafters

Reviews

• AA

  Almas Alam

  Mar 26, 2026
  5.0
  Pasquale was great. Helped me out and I got the meta glasses and a pair of Versace glasses as well. 🔥. Can’t wait to pick them up and try them on.
• DI

  Dana Inouye

  Mar 24, 2026
  5.0
  Thank you so much Angie for all your help! This location has the best customer service I would recommend to all friends and family.
• BB

  Bijan

  Mar 23, 2026
  5.0
  I had an excellent experience thanks to one of their employees, Jaylene. She was incredibly helpful and took the time to walk me through all the lens options. Her knowledge was impressive. She explained the differences between lens materials, coatings, blue-light protection, anti-reflective coatings, and especially the three premium tiers of lenses! It was very clear, honest guidance that made the decision process so much easier. If you're looking to make a smart, informed choice about your glasses, I highly recommend asking for her. Five stars for this great employee!
• DA

  Denise A

  Mar 17, 2026
  1.0
  Horrible service at LensCrafters. My brother purchased Meta glasses, paid in cash, and returned the very next day asking for a refund. He asked for his money back, but they refused to return it, even though he should have been refunded in the original form of payment. The way he was treated was unfair, disrespectful, and unacceptable. Jennifer, who was wearing black-framed glasses and said she was the manager, showed no professionalism or manager skills whatsoever. Instead of trying to help resolve the issue, she told my brother to call corporate. He simply asked for a refund on a very expensive purchase, and there was no reason for the situation to be handled so poorly. It is extremely disappointing when a business does not honor its own policy and fails to treat customers with respect. Please do not hire just anybody to be a manager, because this was honestly a joke. Please hire the right people before you lose more business. I will be letting my family, friends, Facebook groups, and followers across my social media platforms know about this experience, and I will also be making a video about it. I would not recommend this location. Great job lens crafters :)
• VG

  Veronica Garcia

  Mar 14, 2026
  5.0
  Stopped by to get my daughter’s glasses fixed and Jennifer greeted me with such a warm welcome. She was very helpful and provided excellent customer service. The whole experience was quick and easy. Thank you for the great service—I will definitely be coming back!

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