Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
492 reviews
5 stars
454
4 stars3
3 stars0
2 stars4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Diana, Kisha, and Maria for their exceptional service.
Product Issues
Several reviews highlighted issues with receiving incorrect or display models of glasses, leading to dissatisfaction with the purchasing experience.
Professionalism
While many staff members were noted for their professionalism, some reviews pointed out instances of rudeness and unprofessional behavior from certain employees, particularly in handling customer inquiries.
Store Environment
The store was frequently described as clean and well-organized, with a good selection of frames, contributing to a positive shopping atmosphere.
Appointment Management
There were complaints about poor management of appointments, including issues with check-in processes and handling late arrivals.
- GDgennaro d1 day ago5.0I was there a week ago , this girl Lisa she greeted me and she was fantastic knowledgeable and took a great care of me. She was patient and courteous, all the way till the end , I feel I have been helped by a true pro Thank you Lisa I appreciate your courtesy and understanding , you rock!!!
- LBLola Bouchon1 day ago5.0Best experience ever! Kisha was WONDERFUL. She was sooooo nice, helpful, funny and really took her time to help me choose the best pair of glasses. Dr. Lim was also a GREAT eye doctor. She explained everything so well and made sure I was completely comfortable the entire time. This is the best Lens Crafters I’ve ever been to!
- DHDevin H4 days ago1.0Poor customer service in general, and rude employees. Was not pleased with my service from the employee Edward. Will not be supporting LensCrafters or Luxotica in general.
- BRbrenda gisselle miranda ramirezDec 27, 20255.0Diana made my first experience at LensCrafters so comfortable and welcoming. Usually when I go to other places for glasses, the service isn’t the best, but Diana completely changed that for me. She was incredibly patient and took the time to explain everything in detail, which I truly appreciated. She is sweet, welcoming, and gives the best advice when it comes to style and recommendations. Because of her, I will definitely continue coming back and will be making this my new go-to place for glasses. Thank you again, Diana, for such a great experience!
- EMEsmeralda MarroquinDec 19, 20251.0Rene assisted me on 12/12/25 with a purchase of prescription glasses. Before proceeding, I asked him to confirm whether I would be receiving a brand new pair of glasses. He checked his tablet and confirmed that the glasses were in stock and that a new pair would be ordered. He also informed me that I could add a year of protection for replacements if needed. Based on this information, I agreed to the purchase. When I went to pick up my glasses the following week, I inspected them and noticed that I was given the display model. They were visibly worn, dusty, and had residue from previous customers. Rene was present and only confirmed they were display glasses after I questioned him. When I asked why I had not been contacted beforehand, he said they this information isn’t disclosed to customers. He offered no apology or resolution and said the glasses would likely be replenished later in the week, which I later learned wasn't true. The following day, I escalated the issue to Keisha, the store manager, over the phone. She looked in their system and confirmed that the glasses I chose were no longer in stock and that the display model was the only option. She only offered two options to resolve my issue: take the glasses as is for full price (over $800) or receive a full refund. Based on this experience, I don’t recommend this LensCrafters location.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Montclair offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide selection of designer eyewear brands.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an appointment online for an eye exam at LensCrafters?
Yes, you can schedule your eye exam online via their appointment link at https://examappointments.com/eeca/SearchExam?Office.number=0238.
What are the business hours for LensCrafters Montclair?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which popular designer brands are available at LensCrafters Montclair?
They offer designer eyewear brands such as Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, and more.
What payment methods does LensCrafters accept?
LensCrafters accepts payments via American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters Montclair provide in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for their products.
What nearby restaurants can I visit before or after my appointment at LensCrafters Montclair?
You can enjoy a meal at nearby restaurants such as Red Lobster, Chili's Grill & Bar, Sushi One Spot, or Acapulco Mexican Restaurant Y Cantina.
Are there fitness centers near LensCrafters Montclair?
Yes, nearby fitness options include LA Fitness and Esporta Fitness, ideal for a workout before or after your visit.
What outdoor activities are close to LensCrafters Montclair?
The Claremont Hills Wilderness Trail offers hiking opportunities near LensCrafters, perfect for outdoor enthusiasts.