Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
LensCrafters
30 The Shops At Mission Viejo, Mission Viejo, CA
92691-6527, United States
Hours
Reviews
4.8
950 reviews
5 stars
907
4 stars4
3 stars2
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Vanessa, Annie, and Sar.
Efficiency
Many reviews highlighted the quick service and efficiency of the staff, with customers appreciating the prompt handling of their needs, such as repairs and new glasses.
Product Quality
Overall, customers expressed satisfaction with the quality of the glasses and lenses, though there were a few complaints regarding specific issues with prescriptions and frame durability.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to specific employees and communication issues, indicating inconsistency in service.
- WSWalker StaffordJan 6, 20265.0I brought my glasses in to have a screw replaced and they did it on the spot,super nice and so easy. Thank you so much!
- BEBrandon EzellJan 4, 20261.0Service sucked. Manager gave me inaccurate information about my insurance coverage (claimed sunglasses weren't covered even though they were). She seemed to be intent on pushing me to order custom lenses to upcharge me even though default lenses were exactly what I needed/wanted. So, I went to the Rancho Santa Margarita location instead. The RSM location gave me accurate info about my insurance coverage, which covered the full purchase as expected. The associate at the RSM location had me in and out of the store in 5 minutes without haggling me or dismissing my understanding of my own insurance coverage. The irony is, the Mission Viejo manager said she would have to call the RSM store and "make sure they were properly trained." Looks like it's the Mission Viejo manager who is in need of training. 😂
- SEStacey EspinosaDec 31, 20255.0Vanessa M and Cole provided outstanding customer service. They were both very friendly, polite, and above all informative. I’m a healthcare recruiter, and these are the type of employees I look for when hiring for my top clients. Please share this feedback with them
- SHSue HopeDec 29, 20255.0Vanessa at the Shops at Mission Viejo was incredibly helpful and knowledgeable. She helped us get replacement lenses for a pair of glasses that were damaged by our new puppy for an out of town holiday guest staying with us🙃. She and LensCrafters saved the day!!! Thank goodness the puppy is cute lol - thank you & Happy Holidays
- FFFarshad FahimDec 28, 20255.0This was my first time getting prescription glasses and JJ was wonderful and experienced. She was patience and soft spoken. She is well educated and considered offers and product that I won’t even know existed being a first timer. Thank you JJ
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What designer brands of eyewear can I find at LensCrafters?
You can find eyewear from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more at LensCrafters.
What are the regular operating hours of LensCrafters?
LensCrafters is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
Does LensCrafters provide in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online through the provided appointment link at https://examappointments.com/eeca/SearchExam?Office.number=1321.
What types of lenses are available at LensCrafters?
LensCrafters offers High Definition, Anti-reflective, Polarized, and Traditional lenses.
Which nearby optometrists are close to LensCrafters at The Shops At Mission Viejo?
Nearby optometrists include Eyedeology Optometry and Patel Vision Group, provider of Eyexam of CA, both located near The Shops At Mission Viejo.
What nearby dining options can I explore before or after visiting LensCrafters?
You can enjoy meals at The Cheesecake Factory, Marketplace Cafe, Nordstrom Ebar Artisan Coffee, Sessions West Coast Deli, or Crepes De Paris, all conveniently located near LensCrafters.
Are there shopping options near LensCrafters for fashion and accessories?
Yes, nearby shopping includes Nordstrom The Shops at Mission Viejo, Fabletics, TALBOTS, Everything But Water, and CHANEL Fragrance & Beaute at NORDSTROM.