Brand Certified
LensCrafters
4.2(297 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
700 El Camino Real, Menlo Park, CA
94025-4847, United States
Certified by LensCrafters • Feb 22, 2026
(650) 329-8181
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/ca/menlo-park/700-el-camino-real.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.2
297 reviews
5 stars
229
4 stars
5
3 stars3
2 stars4
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many praising individual staff members for their helpfulness, while others report rude and dismissive behavior from front desk staff.
Professionalism
Several reviews highlight a lack of professionalism from some staff, particularly in handling customer inquiries and complaints, leading to frustration among customers.
Product Knowledge
While some staff members are noted for their expertise and helpfulness, others have been criticized for providing incorrect information regarding products and services.
Repair Services
Many customers appreciated the free repair services offered, noting quick and friendly assistance when fixing glasses, regardless of where they were purchased.
Communication Issues
Numerous reviews mention poor communication regarding insurance and service charges, leading to confusion and dissatisfaction among customers.
- VRValerie RameyFeb 11, 20265.0I needed my glasses adjusted and John Paul did a great job. I highly recommend LensCrafters.
- CGChinmay GargFeb 8, 20265.0Hady was super helpful and careful with her handling!
- SBShishir BhatFeb 7, 20261.0After you're already in the eye exam screening they inform you that the doctor requires a $39 out-of-pocket test to proceed that's not covered by insurance plans. Beware of their signs saying they accept vision insurance!
- EDEugene DingFeb 2, 20265.0The screw on my glasses got loose, and I took it to LensCrafters. Heidi helped me and fixed it right away. Saved my day.
- JYJun YanJan 25, 20261.0Booked eye exam online and was told “it was too late for the doctor” to do dilation and I have to book another appointment.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which insurance plans are accepted at LensCrafters in Menlo Park?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What designer eyewear brands can I find at LensCrafters Menlo Park?
LensCrafters carries brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
What are the operating hours for LensCrafters in Menlo Park?
LensCrafters is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.
Does LensCrafters Menlo Park provide in-store pickup services?
Yes, LensCrafters offers in-store pickup for their products.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online at https://examappointments.com/eeca/SearchExam?Office.number=0178.
What payment options are accepted at LensCrafters Menlo Park?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is LensCrafters Menlo Park accessible for wheelchair users?
Yes, this LensCrafters location has a wheelchair accessible entrance.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit Menlo Station Shopping Center for shopping, enjoy a meal at MP Mongolian BBQ or Chili’s Grill & Bar, or explore the El Palo Alto Tree park nearby.
Are there healthcare services near LensCrafters in Menlo Park?
Yes, nearby healthcare services include Dr. Naileen C. Chand (optometrist), Quest Diagnostics for laboratory testing, and Confidential STD Testing Centers.
Can I find convenient transit or delivery services near LensCrafters?
Yes, nearby options include UPS Alliance Shipping Partner, UPS Access Point location for shipping needs, and The Exchange Network ATMs for cash access.
Brand Certified Facts from LensCrafters
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