Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
285 reviews
5 stars
221
4 stars
5
3 stars3
2 stars4
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the helpfulness and friendliness of staff members like Frozan and Cory, there were significant complaints about unprofessional behavior and poor customer service from others.
Customer Service
Several reviews highlighted excellent customer service experiences, particularly with staff who went above and beyond to assist customers, while others reported rude and dismissive attitudes from certain employees.
Product Quality
Customers expressed satisfaction with the quality of glasses and repairs, noting that issues were often resolved without charge, but there were complaints about upselling and unclear pricing.
Communication Issues
Multiple reviews pointed out problems with communication regarding insurance and service charges, leading to frustration and dissatisfaction among customers.
- JPJanet ParkJan 1, 20262.0The optometrist at this location is lovely. Very thorough and encourages questions. The staff at this location is unhelpful, can't be bothered, and likes to pivot to gaslighting when possible. Just skip this location and go directly to Valley Fair. They actually want to help their customers and provide service over there.
- RRRohDec 31, 20251.0I had a very poor experience with the staff and manager at this store. I entered the store at 5:20 PM, and the store hours clearly stated that it was open until 6:00 PM on December 31st. Despite this, the staff were extremely rude and unwilling to help. They immediately said they could not assist because it was New Year’s Eve and they wanted to go home early. I was told to use my insurance next year instead. If the staff were unable or unwilling to help customers, the store should have closed earlier instead of wasting customers’ time. I was also spoken to rudely and told that I should have visited the store two weeks earlier rather than that day. The staff closed the shutter at 5:40 PM and asked us to leave, even though the posted closing time was 6:00 PM. The manager then drove his car away right in front of us. If the store was not planning to remain open until 6:00 PM, this should have been clearly communicated. We could have gone to another location and used our insurance instead of having our time wasted.
- EKEric KovarDec 30, 20255.0Frozan K was very knowledgeable and never rushed me. Gave great ideas and really new the details of products. Helpful in explaining the exam details, too. 100% recommend
- SBSki Bunny22Dec 22, 20255.0I picked out a really nice, good quality pair of glasses and the associate helped me find the correct shape for my face.
- TLTing LouieDec 1, 20251.0This review is about the store staff; not Naileen Chand the optometrist… She is great, I would give her and the eye exam people five stars The two people working the store are terrible and very unprofessional… I asked them about the LensCrafters cyber Monday promotion which had 20% off contact lenses… The lady in the store section said they are not linked so they cannot do the same pricing… I mean it’s the same company you can’t even price match your own store? Then I mentioned there’s an additional 15% off Rakuten cashback offer for cyber week… The lady then went to go ask the man and he came over and told me a lot of of the things I see online are potentially “scams” ? I mean the cyber Monday promotion is from LensCrafters own promotional emails and website… And you have the nerve to talk to me like I don’t know how to use the Internet? The lady kept telling me that VSP was out of network, and I had lower benefits, and she kept on trying to convince me to buy eyeglasses when what I really needed was contact lenses. VSP is among the largest eye insurance programs in America… It would be funny that it’s out of network for what I thought was the largest eye eyeglass and contact lens chain in America (LensCrafters) I’m avoiding LensCrafters in the future and I would recommend everyone else do so Again this is not a review for Dr Naileen Chand… she is great
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which insurance plans are accepted at LensCrafters in Menlo Park?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What designer eyewear brands can I find at LensCrafters Menlo Park?
LensCrafters carries brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
What are the operating hours for LensCrafters in Menlo Park?
LensCrafters is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.
Does LensCrafters Menlo Park provide in-store pickup services?
Yes, LensCrafters offers in-store pickup for their products.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online at https://examappointments.com/eeca/SearchExam?Office.number=0178.
What payment options are accepted at LensCrafters Menlo Park?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is LensCrafters Menlo Park accessible for wheelchair users?
Yes, this LensCrafters location has a wheelchair accessible entrance.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit Menlo Station Shopping Center for shopping, enjoy a meal at MP Mongolian BBQ or Chili’s Grill & Bar, or explore the El Palo Alto Tree park nearby.
Are there healthcare services near LensCrafters in Menlo Park?
Yes, nearby healthcare services include Dr. Naileen C. Chand (optometrist), Quest Diagnostics for laboratory testing, and Confidential STD Testing Centers.
Can I find convenient transit or delivery services near LensCrafters?
Yes, nearby options include UPS Alliance Shipping Partner, UPS Access Point location for shipping needs, and The Exchange Network ATMs for cash access.