Pearle Vision

Reviews

• LR

  Lauren Reyes

  1 day ago
  5.0
  it was an amazing experience that I had with Mona. She helped me find the best options in shopping for my prescription glasses. I highly recommend going to pearle vision if you are shopping for your prescription glasses.
• JF

  Jonathan Fruto

  Sep 6, 2026
  5.0
  I would like to sincerely commend Alyssa at Pearle Vision Polo Park for providing such exceptional service when I came in on September 6, 2026, shortly after 11:00 a.m., to choose my prescription eyeglasses. From the moment I approached the optical staff, Alyssa made me feel welcomed, valued, and well taken care of. She handled all of my inquiries and requests with professionalism, patience, and genuine kindness. She provided accurate information, thoughtful advice, and clear guidance, which made the process of choosing my eyeglasses much easier and more enjoyable. Alyssa took the time to listen to my preferences, answered all of my questions thoroughly, and supported me throughout every decision without making me feel rushed or pressured. Her friendly attitude and willingness to help truly exceeded my expectations. Excellent customer service like this makes a real difference, and Alyssa is a wonderful example of what outstanding service should look like. I truly appreciate her time, patience, and dedication in helping me find the right prescription eyeglasses. Great job, Alyssa! Thank you so much for making my experience such a positive one. Your excellent service is greatly appreciated and deserves to be recognized.
• DG

  Delaney Gohil

  Aug 12, 2026
  5.0
  I am a future patient after today. Joe, the assistant manager, was so incredibly kind and helped me with getting my friends broken glasses fixed. Considering I am not a patient and he had no reason to help me, I really appreciated him doing that out of the goodness of his heart. If he cares this much about non-patients, I can only imagine the high standard of care that he upholds with patients. Thank you Joe for everything!
• AD

  Ajay Darya

  Aug 10, 2026
  5.0
  I had a great experience at Pearle Vision! Lovepreet provided excellent customer service and was very friendly, helpful, and professional throughout my visit. I really appreciated the time and attention they gave me. Highly recommend asking for Lovepreet if you visit Pearle Vision!
• AT

  Angelo Talabis

  Aug 10, 2026
  1.0
  I visited your branch today to pick up Meta glasses and Ray-Ban sunglasses. Unfortunately, the representative named Love provided very poor service.Unfriendly Attitude: Love was cold, completely transactional, and did not smile. She made us feel unwelcome and rushed.Incorrect Warranty Info: When asked about a standard store or manufacturer warranty for the Meta glasses, she insisted we had to buy an extended warranty from the store and claimed Ray-Ban offered no coverage. Another representative later informed us of the actual 30-day store policy, and online sources note a 1-year Ray-Ban warranty.Refusal of Basic Courtesy: When I asked her to wipe a smudge off the glasses, she refused and told us to buy their lens wipes first.We purchase new glasses every 1 to 2 years using our health benefits and have always had great experiences here before. Because of this visit, we plan to take our future business to a different branch.I hope you can address this with Love so other customers do not have this experience.

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