LensCrafters

Reviews

• MM

  Michelle

  May 10, 2026
  5.0
  I have been to this location a few times. I love that LensCrafters fills out Any paperwork needed for any kind of.payment from treaty or benefits. They make the whole process from start to finish so simple and easy. Will by my go to spot every time.
• PK

  penny kolodie

  May 10, 2026
  1.0
  Came in today to pick up my sunglasses that arrived. While customers are browsing, they won’t go get your order. They are too busy following customers who are still looking, then grab your order. The guys came over to 4 of us waiting 3 times to ask us to wait. He literally could have grabbed the pick up orders in that time. I would recommend calling and making an appointment to pick up your order.
• NS

  nandan satheesh

  May 2, 2026
  1.0
  If poor communication was a business model, this LensCrafters location would be a top performer. Let’s start with the only positive—Dr. Joel. Professional, knowledgeable, and the only reason this place gets even one star. Everything else? A mess. I was promised a 2-week turnaround for my lenses. No updates. No calls. Nothing. I had to chase them down repeatedly, only to hear the same line: “We’ll call you when it’s ready.” Spoiler: they never do. After 4 weeks, the lenses finally arrived—scratched. Back to square one. Again, zero communication unless I called. The replacement took another 15 days. Decided to walk in instead of calling (35-minute drive), only to be told I’d need to wait over an hour just to get the lenses fitted. No apology, no urgency, no ownership—just complete indifference. At this point, the issue isn’t delays—it’s the total lack of basic customer service. Great doctor stuck in a completely broken system. Avoid this location unless you have unlimited time and patience.
• JJ

  J Jain

  Apr 25, 2026
  5.0
  I have been going to this LensCrafters for years. They continue to offer excellent service and selection. In particular, Niamul went above and beyond, helping repair an older pair of glasses that I brought in when I picked up my new pair. He was incredibly considerate and patient, showing me some suitable frame choices while not being pushy.
• CR

  Choo Choo Rosenbloom

  Apr 23, 2026
  5.0
  My first time at this store. I went to look for a pair of Ray Ban Meta AI smartglasses. Niamul serviced me. He showed me many different types and helped me pick one that looked good on me. No pressure. I also got to try out the display models. I ordered transitions lenses with the smart glasses and it will take 10 days to receive them. Overall, excellent customer service.

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