LensCrafters

Reviews

• KR

  Ken Robertson

  Jul 2, 2026
  5.0
  Nikki was amazing & a real pro, was in & out of the store in no time @ all.
• CL

  Colleen Lemire

  Jun 16, 2026
  5.0
  Brad is the best. Very helpful and informative. He’s honest when I ask for his opinion this why I keep coming back to see him. Never retire Brad!
• JC

  Jacklyn Callahan

  Jun 11, 2026
  1.0
  I would like to clarify that my 1-star rating is not directed at the employees or management of the LensCrafters retail store. They were professional, understanding, and appeared to go above and beyond for their customers. My issue is with the doctor's office. I have been wearing glasses since I was 9 years old and have never had an experience like this. I first saw Dr. Jasleen Phangureh. The exam seemed to go well, and I decided to order my new glasses through LensCrafters. When my glasses arrived and I picked them up, I could immediately tell that the prescription was not correct. I wore them for several days to give my eyes time to adjust, but they still were not working properly. I returned to LensCrafters, where they checked the lenses and scheduled another eye exam for me with Dr. Kaplan. I had to wait over a week for that appointment. When I finally saw Dr. Kaplan, I felt that he treated me dismissively. He denied that a mistake had been made and tried to gaslight me into believing that the prescription was correct. At one point, he told me that I wasn't making sense and was ready to send me on my way with an incorrect prescription. In my opinion, Dr. Kaplan did not have my best interests as a patient in mind. I gave him another opportunity to make things right by refunding the cost of the failed eye exam, but he refused. I will be filing a formal complaint with the Manitoba Association of Optometrists regarding what I believe was negligent care.
• RC

  Rayne Cameron

  Jun 9, 2026
  5.0
  I went to LensCrafters for the first time to buy new frames after braking mine. Dr. Kaplan was absolutely phenomenal. She has a wonderful personality and truly cares about your eye care. Brad also was absolutely phenomenal. I stepped out for a breather and when I returned, Brad had picked out a set of frames that I ended up purchasing his customer service was next level if you go ask for Brad.
• RL

  Rishika Lottey

  Jun 7, 2026
  1.0
  The woman in the blonde lowkey needs to be fired. Her customer service is terrible and just awful, acts incredibly rude with so much attitude. She acts like it ain’t her job to help out the customers. I was kind and wasn’t in a hurry, just asking for a repair, acted like I asked her to make me a whole new pair of glasses while she tried fixing it and couldn’t even fix them. Kept giving up even though it was simple. Barely even looks qualified for this position. I will never be coming back again for glasses adjustment to this location. Polo park has excellent service and treats their customers with care. I expected more from lens crafters.

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