LensCrafters

Reviews

• CG

  Carlyn Gutierrez

  Aug 17, 2026
  5.0
  10/10 service! Staff were very friendly and approachable. I would definitely come back here for my next eyewear purschase :)
• BM

  Brenda Moroz

  Aug 10, 2026
  5.0
  I went into LensCrafters for new eyeglasses and dealt with Samantha & Tom to make my purchase. Both staff members were great to deal with - friendly & helpful in choosing new glasses. Great job!! Thanks.
• JR

  Jason Raina

  Aug 9, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had such a great experience at LensCrafters! Everyone was helpful with getting my prescription sorted, but Nikki, one of the managers, really stood out and made the experience exceptional. Nikki went above and beyond to help me find the right pair of frames. She took the time to help me choose the right size and style, gave honest and helpful recommendations, adjusted the frames to make sure they fit comfortably, and even helped me find some great deals. You could really tell that she cared about making sure I was happy with my purchase rather than simply trying to make a sale. I really appreciated her patience, knowledge, and attention to detail. If you’re looking for new glasses or frames. She made the whole experience easy, enjoyable, and stress-free!
• JK

  Jashanpreet Kaur

  Aug 8, 2026
  5.0
  The service of the staff is really great and a top notch. I get an help to fix my frame.
• AP

  Aleksander Plis

  Jul 24, 2026
  1.0
  My family and I have been loyal LensCrafters customers for over 15 years. Between the four of us, we purchased many pairs of glasses and have always had great experiences, until now. About a year and a half ago, I purchased transition lenses that darken in the sun. Recently, the transition layer started separating from the lens, causing dark spots and bubbles to appear whenever I'm outside. This is clearly not how sunglasses are supposed to perform. I brought the glasses back to LensCrafters and was disappointed when they refused to help. I explained that this appears to be a manufacturing defect, not normal wear and tear, but they weren't willing to offer any solution. What disappointed me most was the lack of customer service, especially after my family has supported this business for so many years. Instead, I'm now expected to spend another $500 on a new pair of glasses because of what appears to be a defective product. After this experience, my family and I will be taking our business elsewhere. I hope others keep this in mind when deciding where to buy their glasses, because good customer service matters just as much as the product itself.

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