LensCrafters

Reviews

• MR

  Mushrooms RGroody

  3 days ago
  5.0
  Best Lenscrafters store in Winnipeg. Sam ( manager) is amazing. Absolutely knows her stuff and her recommendations are spot on. Ask for one frame and she matches other brands that fit the same shape and size. The assistant manager( apologies as I can't remember her name) was also fantastic to deal with. Ended up with a few sets of glasses as their recommendations were perfect. Highly recommend this store.
• OK

  Olga Kan

  May 5, 2026
  2.0
  I placed an order for glasses totaling approximately $500 on April 24 with the assistance of a salesperson named Crystal. She was very helpful, and I had no issues during the ordering process. Unfortunately, my experience when picking up the glasses was disappointing. I do not know the name of the staff member who assisted me at pickup, but she was blonde. After trying the glasses briefly, I felt dizzy and returned to mention my concern. A different staff member explained that an adjustment period was normal. Later that same day, I returned again because I was still experiencing dizziness, eye discomfort, and difficulty seeing close objects. This staff member appeared irritated and asked what I expected them to do. Since this is my first pair of glasses and my prescription is very minor—I currently see well without glasses—I asked whether the lenses could be checked to confirm they were made correctly. I was told they were fine and was again asked what I wanted done. I explained that while I wasn’t sure of the solution, I didn’t feel I should be seeing worse with glasses than without them. The response I received was that an appointment would be booked with the doctor to explain that the issue was normal and that I simply needed to continue wearing the glasses despite the discomfort. The interaction felt dismissive, and I left feeling discouraged about returning. I was hoping for more patience and guidance, especially as a first-time glasses wearer.
• JS

  Jacki Macara Stevenson

  May 1, 2026
  2.0
  Quickest eye exam ever..quickest eye glasses pick up. Would not recommend. will be gong to my regular optometrist to have eyes rechecked as I question the strength of the glasses. This optometrist was rated highly...I rate him a 1.
• JM

  Jovy Mac

  May 1, 2026
  4.0
  Updated May 19,2026: I was supposed to get my prescription large meta blayzer in two weeks but tracking says purolator still hasn't received the frame yet, only an electronic shipping label. Nikki was apologetic and said she'll elevate the problem with their regional manager. That was three days ago. I followed up today and Samantha sounded irritated since Nikki wasn't there and she doesn't know about my case saying she wasn't there when the problem happened. I filled her in and she said "like I said, i wasn't there." She said her system showed it's on the way and should be there in four days. Great! After we talked I called purolator again and the agent said they still haven't received the frame, only an electronic label. Talked with Samantha again and we decided to just reorder everything. She sounded very efficient. Hope this fixes things!
• DD

  danozack2000

  Apr 29, 2026
  5.0
  The overall experience was excellent. I was able to find frames and discuss the proper type of lenses with the associate. There was a lot of value in the frames and lenses I chose. Lenscrafters direct billed my insurance company and it went through right away. I always recommend people to get their glasses there.

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