LensCrafters

Reviews

• SG

  Sukhraj Godara

  2 days ago
  5.0
  We had a conversation and buy glasses from sales associate Pardina. She is such an amazing personality and we really got good discounts. Must visit
• GS

  Gursharan Sandhu

  3 days ago
  5.0
  I had a great experience at LensCrafters thanks to Laura and Puneeta! They were both very friendly, helpful, and professional. They took the time to understand what I needed and helped me find the best fit for my lenses. I really appreciate their excellent service and attention to detail. Highly recommend them!
• SM

  Sarah Macdonald

  Aug 27, 2026
  5.0
  Jiselle was extremely friendly and helpful while purchasing and picking out my new glasses! Would definitely recommend to a family or friend in the future.
• KM

  kiana mcfaddin

  Aug 13, 2026
  5.0
  Lubaina went above and beyond to help me find a new pair of glasses! She was incredibly knowledgeable, helpful, and made the whole experience so easy. I really appreciated her patience and expertise. Highly recommend coming in and asking for her!
• AA

  Andreja A

  Aug 12, 2026
  1.0
  Avoid this location. I am beyond frustrated with this experience and want to warn anyone considering this location. Let's start with the wait. I stood there for a full 30 minutes before a single employee acknowledged I existed. Then I waited another 30 minutes just to get my name on a list. An hour of my time wasted before anyone even started helping me. When I finally sat down, I worked with a woman named Makayla (spelling may be off). In the span of about a minute, she told me no fewer than four times that my prescription was "really high" and that I would basically have no choice but to buy a specific, more expensive type of frame. I told her directly what my insurance covered and what I was comfortable paying. She kept pushing anyway, and her attitude was condescending and dismissive the entire time. I left the store genuinely upset. That night, out of frustration, I decided to run my own prescription through LensCrafters' own website quote tool. What I found made my stomach drop. The lens the website recommended for my prescription was completely different from what Makayla pushed on me, and hers cost significantly more. She told me my prescription, a -3.75, was the highest she'd ever seen. According to LensCrafters' own tool, that's a moderate prescription. Not extreme. Not rare. Moderate. Going through the online process line by line, it became clear I had been overcharged on nearly everything, all dressed up as her "looking out for me." I felt manipulated and taken advantage of. I was so thrown off that I went to the Kenaston LensCrafters the next day and laid out exactly what happened, both in-store and what I found online. The staff there were genuinely shocked at how wrong and inflated Makayla's quote was. I ended up buying my glasses at that location instead, for less money and with someone who actually gave me straight information. To LensCrafters Polo Park: this was a disorganized, upsell-driven experience from start to finish. I do not trust this location with my eye care, and I would strongly encourage anyone reading this to go elsewhere.

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