LensCrafters

Reviews

• AD

  Amanda Dark

  2 days ago
  5.0
  Came in to have the arms of my glasses adjusted and they were so helpful. Not only did she adjust the arms she noticed that that glasses were offset so she was able to fix that for me as well. Fast friendly service. Very happy I stopped here.
• DA

  divya arora

  2 days ago
  1.0
  DO NOT EVER CHOOSE LensCrafters at Polo Park! I started my prescription glasses process at the end of January. After more than four months, multiple remakes, and countless visits, I still have no usable glasses. The staff had my prescription and even checked my old glasses, yet no one identified that the frame shape and size was the issue. Instead, they kept remaking the same glasses. After months of delays, they sent me back to my eye doctor, who confirmed my prescription was correct and that the issue was with LensCrafters. Only then did they agree to try another frame, I was charged extra but that also didn't work. During my second-to-last visit, a male manager was rude and told me there was nothing more they could do, making me feel as I had done something wrong, even though I was the one dealing with months of inconvenience because of their mistakes. My final visit was even more disappointing. The female manager was dismissive and made me feel harassed. She told me to "come back another day" and initially insisted they owed me only $22. After I questioned the amount and asked them to review it properly, they found the correct refund was $115. To make matters worse, they also damaged my old glasses from another optical store. They said they would tighten them because they were loose; those were clip-on glasses, and after they adjusted them, the clip-on no longer fits properly. Because of these delays, I lost the vision insurance I had through my previous employer and will now have to spend around $500 out of pocket to purchase prescription glasses elsewhere. They were very helpful when selling upgrades, but once problems arose, the customer service became unprofessional and dismissive. After four months, I was left without glasses and without a solution. I would not recommend LensCrafters at Polo Park for prescription glasses. Their claims about customer satisfaction and providing the best customer service are far from reality. 😡😡😡
• YK

  Yash Kashyap

  Jun 26, 2026
  5.0
  I had a great experience at LensCrafters thanks to Lubaina! She was incredibly friendly, knowledgeable, and took the time to help me find the perfect pair of glasses. She made the whole process easy and enjoyable. If you’re visiting LensCrafters, I highly recommend asking for Lubaina. You’ll be in great hands!
• II

  IC

  Jun 15, 2026
  5.0
  Had a really good experience at LensCrafters with Sandara. Buying glasses is one of those things where you can easily spend way too much time second-guessing yourself but she was incredibly patient throughout the whole process. She answered all our questions, gave honest input when we asked for it, and never made us feel rushed or pressured into making a decision. You could tell she genuinely wanted us to be happy with what we picked. Really appreciated her help and the overall experience.
• CB

  charlene banag

  Jun 13, 2026
  5.0
  We visited LensCrafters Polo Park today, and Lubaina was amazing!!! She was so kind, patient, and really went above and beyond to help us. Her genuine care and professionalism made our visit stress-free and enjoyable. It’s not often you meet someone so dedicated to helping customers. We really appreciate everything she did and would happily recommend her to anyone. Thank you sooo much, Lubaina! 🤩

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