Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker Old Town Los Gatos
50 University Ave., Los Gatos, CA
95030, United States
Hours
Reviews
4.9
128 reviews
5 stars
122
4 stars1
3 stars1
2 stars1
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their willingness to assist without being pushy.
Product Quality
The selection of frames and lenses received positive feedback, with many customers noting the affordability and quality compared to other providers.
Eye Exams
The eye exam experience was described as thorough and professional, with optometrists taking time to explain conditions and answer questions.
Store Experience
The store atmosphere was noted as clean, organized, and welcoming, contributing to a pleasant shopping experience.
Communication Issues
Some customers expressed frustration with difficulties in reaching customer service by phone and issues with order accuracy.
- SSSunkara Srinivas3 days ago5.0Visited the store for a repair and had a very good experience. My old frame was slightly cracked and bent and I brought it here with not too much hope of getting it fixed. The kind lady at the front desk got on it immediately and worked with the frame on a few attempts to finally get it to a wearable state. So so thankful for the service! The selection of frames is very varied and great as well.
- SSStacey Shen-ColetDec 31, 20255.0Zach was great!
- MRmaureen reaganDec 27, 20255.0Always helpful staff, was asked twice if I needed help. When I did work with the woman at the front, she handled my purchase and eyeglass repair quickly; overall pleasant experience. Love my local Warby Parker store!
- KKKatie KeridanNov 11, 20255.0My husband and I had our annual eye exams, and we've always received such great service at Warby Parker, we keep coming back. Dr. Patel was absolutely fantastic, and I truly can't recommend her enough. She was kind and friendly and also very professional (she'd actually read our charts and knew our vision history). She answered all our questions and made the experience a truly enjoyable one. We both ended up purchasing glasses, and Blake was an incredible sales associate...he had wonderful insights on which frames looked best with our face shapes and helped us without pushing us to spend more money than we'd planned. I highly recommend Dr. Patel and Blake and hope they'll both be there when we go back for exams next year.
- ESEllen SmithNov 1, 20255.0I’ve been in the store in Los Gatos two times and both times i was satified.
Frequently Asked Questions About Warby Parker Old Town Los Gatos
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Old Town Los Gatos offer?
They offer high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams with assistance from friendly advisors and top-notch optometrists.
What are the store hours for Warby Parker Old Town Los Gatos?
The store is open Monday through Thursday from 10:00 AM to 6:00 PM, Friday and Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Do I need an appointment to visit Warby Parker Old Town Los Gatos for an eye exam?
Yes, appointments are required for eye exams. You can book your appointment online through their reservation URL.
What should I bring when planning to purchase prescription glasses or contacts?
You should bring a digital or physical copy of your current prescription and any Flexible Spending Account (FSA) or Health Savings Account (HSA) cards if you plan to use those for payment. If you don't have a prescription, you can still browse or book an eye exam at the location.
Does Warby Parker Old Town Los Gatos accept vision insurance?
They are in-network with several major insurance carriers and facilitate using out-of-network benefits. Coverage varies by location and plan.
Does the store provide frame measurements and adjustments?
Yes, they can take optical measurements needed for your order and provide complimentary frame adjustments for life. An optician is available to help if your frames don't fit perfectly.
What is Warby Parker's return and exchange policy?
Warby Parker offers a 30-day hassle-free return or exchange policy on all eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned within 30 days if unopened.
Are there places nearby Warby Parker Old Town Los Gatos where I can shop or dine before or after my visit?
Yes, nearby shopping includes Old Town Los Gatos shopping center, Blue Illusion, Banana Republic, and Anthropologie. For dining, you can visit Teleferic Barcelona Spanish restaurant, Salt & Straw ice cream shop, or California Cafe.
Can I grab coffee or a snack near Warby Parker Old Town Los Gatos?
Absolutely! Nearby places include Blue Bottle Coffee and Boba Guys Los Gatos, perfect for coffee or bubble tea and smoothies.
What nearby services might complement my visit to Warby Parker?
Nearby services include Dustin David Salon for hair and beauty treatments, Sur La Table for kitchen supplies and cooking classes, and Sephora for cosmetics and beauty supplies.