Club Pilates

Reviews

• EB

  Elisa Baroni

  Sep 30, 2025
  4.0
  I have been attending this studio once a week for almost a year now. While there have been some "hiccups" they were handled as well as I could ask for (a few months ago I had two classes cancelled due to instructor unavailability. As I result, I had sessions I had not used at the end of the month when my plan rolled over. The studio automatically rolled my unused credits into the next month without my needing to ask). Honestly, scheduling teachers, workers, etc in many fields is difficult as there is a shortage all around. I know they have been working on building up their teacher base for a few months - but they are getting there! I generally take classes with both Katy and Michaela, and they are both very good instructors. There is one instructor I found unclear with her instruction, frustrating and a bit unsafe, so I always avoid her classes. This does restrict my schedule a bit - but you figure out quickly what works for you. The others are great and I do still have options for many classes! Try them out and see what style works for you. People have complained in reviews about there always being a waitlist for classes. There often is, but this has reduced over the months and many times now there is not. Whenever I put myself on the waitlist now I almost always get in! (I do put myself on the waitlist at least a few days in advance, last minute could be more difficult, but does work sometimes). I have no issue with their fees for late cancellations or no shows - you need to have these policies to manage the waitlists and be fair to all members. Their reasonable deadline for cancellations is what ensures people move up on the waitlist and are notified with sufficient time that they are in a class. If you have a 4 class a month pass (like I have had), you cannot book a class until you are billed for that month. This does make getting into classes in the days right after that month roll over a bit more difficult. But I am still usually able to get a class in that first week in the monthly cycle. I just upgraded to unlimited because my schedule now allows me to attend more than once a week, so that is no longer an issue. staff have always been polite. The non-working bathroom for many weeks was inconvenient, a bit difficult to understand and not good for client satisfaction, but I am sure they were frustrated as well by the situation (I can't believe they would have let it go on for so long if they had been able to remedy the situation in a more timely manner). Overall, it is a nice local studio with some very good instructors. The relative short distance from home makes it worth it to me to find classes that work for me in the schedule, which is not too difficult to do. I am hoping that with continued improvement in operations they will move to seeing many 5 star reviews.
• LR

  Lipsa Rout

  Sep 4, 2025
  4.0
  I’ve been attending Club Pilates at the Los Gatos location for about a year now. The studio is clean, and they have some great instructors who bring variety in their workout styles. Personally, the classes have been very beneficial in helping me build core strength and even aided my recovery after a shoulder injury. That said, there are a couple of areas where I think the experience could be improved: Class availability: It’s extremely difficult to get into most morning and evening classes unless you book at least a week in advance. Afternoon slots are usually open, but that’s not always practical. I haven’t experienced this issue at other Club Pilates locations or with other types of fitness classes I take. Cancellation policy: The rules here are unusually strict. You need to cancel 12 hours before class, and even if you’re just a few minutes late due to something uncontrollable (like traffic), you can still be fined. Out of 100+ classes I’ve attended, this happened to me twice. In both cases, the classes weren’t full and I even offered to join the next open session, but I was still charged. Other studios I’ve tried are more flexible and willing to make exceptions for genuine circumstances. Overall, I enjoy the workouts and the instructors, but the scheduling challenges and rigid policies make the experience less customer-friendly than it could be.
• PP

  Paola

  Aug 23, 2025
  5.0
  Wonderful place ! Reviews are with past management!
• AM

  Alyssa Medrano

  Jul 18, 2025
  5.0
  Its so dissapointing to see so many negative reviews. I have to address these reviews because quite frankly its hard enough to get a workout in between work, family and bay area traffic - i would hate to see a good thing go! If you are new to pilates this is a great studio for you.. When they first opened they only offered intro classes and beginner level 1 classes, so classes were limited while having to work out the kinks of so many members and only so many openings. However, the flow is great and I am able to get in most classes a month in advance ( I also get in on almost every waitlist). I had a few months where the charges were incorrect (they charged me a different rate although i was supposed to be grandfathered in at a certain lower rate) I brought it to their attention and it was fixed in moments. Im really not sure where people go off saying the employees are rude because I go 3-4 times a week and never encountered a nasty attitude. And its not a scam- CP is a chain. Also, they did have some bathroom issues off and on but finally were able to get it fixed. There is no such thing as not allowing customers in- they would never! Anyways... give them a try. I absolutely love Katie, Olivia and Amy. They all offer something different but they each keep classes interesting! My only complaint for corporate would be that I would love to be able to pay my monthly membership in advance as opposed to an automated process. Other than that no complaints. The front desk staff are very nice!
• ST

  Sanna Torres

  Jul 11, 2025
  1.0
  Very disappointed! I actually had to up my membership from unlimited to passport because I couldn’t get in to any classes.

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