You should only get treatment here if you are not in a hurry, have a high level experience with navigating inefficient healthcare systems, and do not require any support. One year later, I have had multiple surgeries/procedures and still have cancer, it would have been 2-3 months elsewhere. I'm worried I could have invasive cancer.
No one helped or guided me through this process, I was completely on my own. UCLA has no nurse navigators, only unlicensed people who know nothing of cancer. My oncologist said "well, you really won't be needing me." Um, yeah, you need an oncologist to get through this, that should be your main point person. It took months to schedule mammograms, biopsies, and surgeries to the point I had to start calling other facilities and getting things done there. Mammograms and biopsies could be done the same week elsewhere vs 3-4 months when UCLA finally got around to it. There was no sense of urgency from anyone. Everyone is working for the weekend, not for urgent patient care. I had asked one doc what the timeline was for this whole situation when I first started. She refused to make the time to contact me, make an appt, send a message, anything clarifying this and I had come here from out of town with limited time. I gave up on her and she simply sent a message stating "good luck." She is the director.
I had very young and inexperienced surgeons. I'm in the industry and had to coach one about how to do my own procedure! One of them cut so much tissue out of my NON CANCER breast which I never agreed to. I have permanent nerve damage and was at risk for losing my entire breast, something she stated very causally. Then she panicked and cancelled all my follow ups and I was on my own for figuring out what to do with a dark purple breast that she said may not be viable. I was given incorrect consents...fyi, you are just given a signature pad on the date of surgery and you just have to trust it says the right procedure and you won't have access to any of the risks as state on the consent. I woke up to having a much more drastic change than I'd consented for, but was told by UCLA it wasn't their problem.
The final straw was when I scheduled yet another surgery with my doctor to get the rest of the cancer out after 2 failed attempts. She told me she was very experienced at this, but later I found out she had only done it once. Her and the junior plastic surgeon took no precaution with my case and couldn't figure out how to fix all the problems they created. I said I would need to apply for financial assistance because I had been out of work and money due to the length of time spent and the constant delays. She then said she wouldn't do the surgery! So now I have no recourse for being cancer free.
I've seen small community hospitals with better breast cancer programs. Of all my peers with cancer, no one waited as long as me for treatment. Don't buy into the marketing tactics of this facility, just read these reviews and believe them. If you want great support, go to City of Hope. Cedars is way better, Memorial care has a really nice program, even a small program like St. Joseph was willing to get me taken care of asap. Don't take your time with cancer, but don't jump into something with this level of reviews. Get a couple of opinions, read every review before you schedule (not just the star count), get into a breast cancer support group and ask around. Ask really hard questions to your doctor, Susan Komen has good templates for questions if your brain is overwhelmed. If you get answers that aren't sitting well or avoidant, move on. Even if you aren't healthcare saavy, you are able to tell when people are being genuine. If there is no urgency in scheduling you, move on. Look at your surgeon's resume online. Know that they have only worked independently after their fellowship and experience counts. If things aren't working with your team, don't try to make it work when they don't care or aren't competent, just move on.
You will get through this. Prioritize yourself and find the best care possible.