Club Pilates

Reviews

• LS

  Lavender Skincare

  Nov 17, 2025
  1.0
  This was one of the most frustrating experiences I’ve had with any studio. Today, the rain was unbelievably heavy — the kind where visibility is low and driving feels unsafe. Even then, I still drove 30 minutes to get to this class. I arrived at 5:37 PM, which is only 2 minutes into the 5-minute grace period. Yet, the instructor, Ricardo, refused to let me enter. What’s the point of having a grace period if it’s not honored? Why advertise 5 minutes if someone who arrives 2 minutes into it is still turned away? Rules need to be applied with common sense, especially when: • the weather is extreme, • the client drove a long distance to get there, • the delay is minimal, and • the person is a regular who consistently attends. None of that mattered. There was no flexibility, no understanding, and no basic courtesy. Just a rigid “no,” despite being within the policy. I paid for this class. I made every effort to show up. And I’ve been here many times. Treating loyal clients like this makes me question whether this studio cares about customer experience at all. Deeply disappointed — 1 star.
• LL

  Lin

  Nov 17, 2025
  1.0
  I’m incredibly disappointed with my experience at this studio today. There is a 5-minute grace period, and I arrived only 2 minutes into it (5:37 PM). Despite being within the allowed window, I was still denied entry without any reasonable explanation. What makes this even worse is that today wasn’t a normal day It was pouring rain, extremely heavy and dangerous to drive in. I drove 30 minutes through that weather just to make it to class. I still arrived within the grace period, and yet I was turned away as if none of that effort mattered. The instructor, Ricardo, showed no empathy about the severe weather, no understanding of the situation, and no flexibility — even though their own policy clearly allows for a grace period. The refusal felt harsh, dismissive, and completely inconsiderate. If a studio chooses to offer a 5-minute grace period, then turning away someone who arrives 2 minutes into it during extreme weather makes the rule feel meaningless and unfair. I’ve come to this studio many times, but after today, I genuinely don’t feel valued as a customer at all. I paid for this class and made every effort to show up safely. Extremely disappointing — 1 star.
• EJ

  EJ Jo

  Nov 17, 2025
  1.0
  I’ve been coming to this studio regularly, so this experience was especially disappointing. Despite the extreme rain today, I still made the effort to come—and arrived at 5:37 PM, literally 2 minutes after 5min late policy time. Considering the dangerous weather conditions, I expected at least a small amount of understanding or flexibility. Instead, the instructor, Ricardo, refused to let me enter at all. No empathy, no alternative solution, not even acknowledgment that I was a loyal, returning client who showed up in a storm. I completely understand having a late policy. But policies should be applied with common sense, especially: • when the delay is only 2 minutes, • when the weather is unusually severe, and • when the person arriving late is a regular who consistently shows up on time. The lack of care and the rigid “no exceptions” attitude felt unnecessarily harsh. It honestly made me feel like my loyalty and past visits meant nothing. I’ve recommended this studio to others before, but after today, I genuinely need to reconsider whether this is a place that values its clients at all. Very disappointing experience — 1 star.
• CB

  California Boba

  Nov 17, 2025
  1.0
  I booked this class through ClassPass and was really disappointed by how the situation was handled. There was extremely heavy rain, and despite leaving early, I arrived at 5:37 PM – just 2 minutes after the 5 min late policy The instructor, Ricardo, refused to let me join the class at all. I understand that studios have policies about late arrivals, but in this case there was: • Unusually severe weather and safety concerns on the road • Only a 2-minute delay • No flexibility, no grace period, and no empathy shown Instead of understanding the situation, I was simply turned away at the door. No attempt to offer an alternative, no partial accommodation, and no acknowledgment that I still made the effort to come through the storm. This kind of rigid, zero-flexibility approach does not feel customer-friendly, especially when the delay is minimal and clearly due to uncontrollable circumstances like extreme weather. For a service-based business, especially one working with ClassPass, I would expect at least a small grace period, clearer communication of policies, and a more considerate attitude toward clients who are doing their best to arrive safely and on time. Unfortunately, because of this experience with Ricardo and the way it was handled, I can only leave a 1-star review.
• MA

  Mariana Alejandre

  Sep 9, 2025
  1.0
  The girls at the front are really rude a And the instructors are not very helpful. They pretty much tell you to look at the person next to you and follow their lead….. ummm hello??? Then why am I paying to have an instructor?? In that case I’ll just buy the machine and watch a video at home.

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