Planet Fitness

4.5
1067 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1890 Ximeno Ave, Long Beach, CA
90815, United States

Hours

Reviews

4.5
1,067 reviews
5 stars
812
4 stars
119
3 stars
52
2 stars
22
1 star
62

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean, but there were also complaints about dirty equipment and bathrooms.

Staff

Overall, the staff received positive feedback for being friendly and helpful, though some specific staff members were noted for poor behavior.

Equipment Issues

Several reviews mentioned broken or outdated equipment, with requests for better maintenance and more variety.

Crowding

Customers noted that the gym can get overcrowded, especially during peak hours, making it difficult to access equipment.

Customer Service

There were mixed reviews regarding customer service, with some praising the responsiveness while others reported billing issues and unprofessional behavior.
  • MD
    Moadd Dakhil
    2 days ago
    1.0
    Massage room smells horrible / bed 9 And this bed (9) doesn’t go all the way to the bottom of your legs
  • AJ
    Ashante Jones
    5 days ago
    2.0
    There's a mirror in the front by the hand weights that has been flickering for months, I took a break and came back and its still not fixed (concern for people with light sensitivity). When I first started coming here the gym was always extremely clean, but now when I enter the women's restroom theres always trash over flowing the sanitary dispenser box & Hair in the showers. I can go on and on about the things ive noticed. But the main thing I ALWAYS see is the manager is always standing behind the counter in the same spot, not really interacting with the gym goers, usually on her phone. My opinion: if the manager was more involved or hands on i dont think the issues I see around the gym would have lasted this long..
  • MT
    Memmen Trucking
    5 days ago
    4.0
    Saw that needle laying on the floor in the men's bathroom last night in a stall near the west wall and reported it to front desk. Been to PF locations at all 4 corners of the country from San Diego CA to Seattle WA to Jacksonville FL and NJ along with several more inbetween. All that and this was my first time seeing a needle. Other then that this location is still far better then many others in my view. Some of the old locations really suck. Smaller buildings poor ventilation smaller flat screens fewer of them and way to many low maintenance heffers for me even if it's not their fault. The Midwest can be very mean spirited with weather and takes it's toll on people. Wish they'd add a little more variety to the music. Me not into metal or love songs at the gym much. Something people can dance too or some 80s/90s stuff would be nice and a little MoTown from the 60s. People like house music instrumental too.Hope that helps 🙏👀👍
  • YH
    Yuri Hernandez
    Nov 4, 2025
    1.0
    My sister was injured on a StairMaster at this Planet Fitness after it broke mid workout. She ended up bruised and sore, filed an incident report, and was told management would follow up. No one ever did. Joana, the store manager, promised to call and never did. It’s awful how little this gym cares about members’ safety or well-being. You’d think after someone gets hurt on their equipment, they’d at least check in.
  • KN
    Karla Nava
    Nov 4, 2025
    1.0
    I was seriously injured on one of the StairMaster machines at this Planet Fitness and the way they handled it was absolutely unacceptable. The machine suddenly malfunctioned and I fell hard, ending up with bruises all over my legs and very sore, weak arms for days. I filed an incident report right away and was told management would contact me after speaking with corporate, but no one ever called. Joana, the store manager, promised to follow up and never did. Not a single person checked to see if I was okay. It’s horrible how little this location cares about the safety and well-being of their members. I trusted this gym, and they showed they don’t care until something bad happens. Avoid this place.

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what makes it unique?

Planet Fitness is a gym with over 2,700 locations offering a welcoming space called the Judgement Free Zone® where everyone can build strength at their own pace using best-in-class equipment.

Where is the Planet Fitness at Ximeno Ave located?

It is located at 1890 Ximeno Ave, Long Beach, CA 90815, United States.