LensCrafters

Reviews

• AC

  Aantonio Carvajal

  Mar 5, 2026
  5.0
  I Love coming here I’m always taken care of . My go to spot for my work glasses and going out glasses
• AF

  Antwon Fryebrown

  Feb 19, 2026
  5.0
  Had a great experience Brenda was great recommended to come back great experience
• CL

  Carl Joshua Lamonio

  Feb 15, 2026
  5.0
  I had a great experience at LensCrafters. The lady who helped me was very nice and made the whole process easy and stress free. Getting new frames for twenty five dollars with my insurance from last year was smooth and effective, with no issues at all. Everything was explained clearly and I felt well taken care of. I would definitely recommend this location.
• AA

  Aron Roi Ang

  Feb 14, 2026
  5.0
  I visited the LensCrafters store at 63 Lakewood Center Mall because my insurance provider had no openings until the end of March. It was my first time getting an eye exam outside a medical building and through my healthcare insurance provider. Additionally, I purchased my frames online from LensCrafters, and some insurance plans that include optometry won't accept frames bought elsewhere. When I entered this LensCrafters location, all the staff were friendly and approachable. The two main associates who assisted me were very easy to work with and so helpful that they provided everything LensCrafters offers. I only remember the female associate named Theresa, and another is a male associate whose name I forgot; he is tall with braids. Dr. Trinh N. Lien was assigned to be my optometrist. In the exam room, I felt very comfortable because of her gentle way of speaking to me. During the eye exams, I was not nervous at all, unlike many patients who might be afraid, thinking it’s like a school exam where they might answer wrong. But Dr. Lien made everything very easy, and her approachable personality encouraged me to ask all my questions, which were answered even before I asked, although I only had one: "Why did you choose optometry as part of your goal?” Dr. Lien was very honest, and we even connected, establishing a good provider-patient relationship. I am very satisfied with Dr. Lien and highly recommend her for a thorough eye check. Most importantly, they prioritized patient care and customer service, along with the benefits LensCrafters offers. I work in the medical field, and at my workplace, we have our own optometry department where I am treated similarly; however, in a mall-based clinic, they definitely know how to treat patients, not just customers. Not only that, I observed that they all work together and help each other. The other associates also acknowledge my presence, and the two associates who assisted me did the same with other customers. I apologize to all the employees at the LensCrafters store at 63 Lakewood Center Mall, but I want everyone to come here if you're looking for the best service in this specialty! I highly recommend this place and love it. I would even come here just to say hi if I were in the area; that’s how much the employees at this location made my first-time visit or shopping experience special. They went above and beyond to help me with everything. I might even choose LensCrafters again, despite paying more than my health provider, just for only $5 for the visit plus a discount on frames and lenses—that’s how satisfied I was. They all deserve a raise and better benefits, please!
• NG

  Netera G.

  Feb 7, 2026
  1.0
  Didn’t even try to help or offer any advice or options.. just told my Rx was too high to put in my Meta glasses.. I’m sure there were alternative solutions but she failed to provide any details and just gave me a blank stare.

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