At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Customer experiences with staff vary widely, with some praising their friendliness while others report rudeness and poor customer service.
Cleanliness
The gym is generally noted for being clean, but there are significant complaints about the cleanliness of showers and locker rooms.
Equipment Quality
While many customers appreciate the quality and variety of equipment, some feel that there is a lack of certain machines and that equipment is not always well-maintained.
Membership Issues
Several customers have reported difficulties with membership cancellations and billing issues, leading to frustration and dissatisfaction.
Atmosphere
The gym is often described as welcoming and friendly, with a positive atmosphere, although some customers feel it can be crowded and noisy.
CE
Char Ellsworth
Nov 10, 2025
1.0
Great!!
OM
Otilia Martinez
Oct 23, 2025
1.0
My gym is Murrieta which i love it! Stop in Lake Elsinore on my way back from work, front desk no training , very low class and no manners what can you expect from Lake Elsinore nothing!!
MP
Mike Chong Perkinson
Oct 20, 2025
5.0
Solid gym with multiple locations nationally
PC
Pc Chronic
Sep 9, 2025
1.0
Scummy company makes it impossible to cancel membership and will proudly keep charging you month by month knowing you tried to cancel your membership but it didn't work