Quest Diagnostics

Reviews

• AT

  AshLey Tahvildaran

  3 days ago
  5.0
  First the check in was weird to me because it was the computer and not an actual person and it kept lagging but it went after a few minutes , the gentleman I got was so nice and understanding, he knew I was a hard draw and instead of poking me he went for a second opinion, he then got Fariba who came , she got it first try to issues. Very thank ful he was kind and didn’t want to take a chance and thanks to Fariba for helping ! I know she was trying to get to break but she made sure I was ok first . Clean and organized quest as well.
• LL

  larrychoate

  Mar 27, 2026
  5.0
  The LADY that drew my blood gets 5***** EASY
• OK

  Oleksandr Kovtunov

  Mar 24, 2026
  5.0
  Did a walk in blood draw and it was a pleasant experience.
• JV

  Jaques Vieira

  Mar 15, 2026
  5.0
  I've going to Quest for the past 2 years. Their service is very good. I recommend them
• XY

  Xiaosi Yu

  Feb 19, 2026
  1.0
  This was one of the most unreasonable and operationally incompetent experiences I’ve had with a medical lab. I arrived to drop off a time-sensitive frozen stool sample. The ordering provider specifically instructed me to walk in and deliver it as soon as possible due to urgency. I was not there for bloodwork. I was not there for an appointment. I was not requesting any service beyond physically handing over a specimen that required proper storage. Despite this, I was told I needed to “wait my turn” and the estimate is 60–90 minutes just to drop off the sample. Let that sink in. A frozen medical specimen requiring timely handling was expected to sit with a patient in the lobby for over an hour because of “policy.” When I explained that the provider told me to walk in, the staff member responded that “urgent care is not Quest” and that they follow their own policy. While that may be true internally, that lack of coordination is not the patient’s responsibility. Prioritizing appointments is understandable. Refusing to promptly accept and store a time-sensitive specimen is not. This is not a customer inconvenience issue. This is a specimen integrity and patient care issue. If this location truly requires patients to schedule appointments just to drop off frozen medical specimens, that information should be clearly communicated to providers and patients. Expecting patients to wait 60–90 minutes for a 10-second handoff demonstrates a serious lack of operational judgment. Very disappointing and concerning experience. The male technician’s demeanor was dismissive and lacked basic professionalism. In a healthcare setting, patients should not be made to feel like they are inconveniencing staff for simply following provider instructions.