LensCrafters

Reviews

• MR

  M R

  Apr 1, 2026
  1.0
  I drove to this location specifically to purchase glasses, but my experience was extremely disappointing. There were about five associates behind the register, and at least three were not assisting any customers. Despite this, no one acknowledged me. I began browsing on my own—opening drawers and trying on glasses—while associates walked past me, even putting items back on display, without saying a word. It was a very strange and uncomfortable experience to feel so overlooked. Ultimately, I chose to leave, as I don’t believe in supporting businesses that do not value or respect their customers.
• SC

  Susana Cuevas

  Mar 26, 2026
  3.0
  I’ve been to many locations in the past but this particular location doesn’t sit right with me. Especially how one employee made me feel. Me & my husband had our appointments together - I went first. The individual who did the pre-screen told me that the retina screen is mandatory & highly recommended since it was my first time at the location. To which I told her that I’ve been to Lens Crafters before & I have never been told that. Long story short, she pressured me into doing the retina screening (I hope I’m spelling it correctly). That didn’t really matter to me, however, when it was my husbands turn to do the pre-screening before seeing the Doctor, she tried to do the same to him, he didn’t budge. Then my husband, since I wasn’t in the room with him asked her “Did you try to upsell my wife into doing this?” Then this woman tells him that his wife (me) “wanted to do it” that she (me) opted in, or voluntarily wanted to do it. Now, my husband said that he didn’t care I had done it. I got so annoyed because this woman made me look like a liar to my husband. I seriously did not appreciate that. I just know I am not coming to this location again.
• DL

  Deeya LaFleur-Moore

  Mar 22, 2026
  5.0
  My glasses (from another company) broke yesterday and Abdon was incredibly helpful in finding a quick solution for me while being so welcoming & professional. I was literally in and out of the door in less than 20 minutes!
• SD

  Sarah D

  Mar 2, 2026
  1.0
  Not very pleasant experience this time. They sent me a text message on Friday, February 27 at 7:57PM that my glasses are ready. I went in on Saturday, February 28 at 3PM only to be told that they are not actually ready. The lenses came in but they still need to be cut. I was told they will be ready by Sunday, March 1. I called just to be sure they are ready before I drive down and guess what? Still not ready. Don’t send a text message that they are ready when they’re not and definitely don’t make promises when you can’t make them happen.
• ID

  Ida Dian

  Feb 11, 2026
  5.0
  I visited LensCrafters and had an amazing experience from start to finish. The staff was extremely helpful, professional, and welcoming. Roham especially stood out—he was patient, knowledgeable, and took the time to answer all of my questions. He made the entire process smooth and stress-free. Overall, it was a great experience, and I would definitely recommend this location

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