LensCrafters

Reviews

• KK

  kyle

  Mar 12, 2026
  5.0
  Thank you Mark for kindly helping me with my glasses on such short notice! Will definitely come back ☺️👍 great service
• EF

  Elisia Figueroa

  Mar 4, 2026
  1.0
  DO NOT GO HERE!!!! I’ve had the WORST experience ever with this store. My husband and I went in a month and a half ago to get me a new pair of glasses, and went through the process. I let them know I’d need them shipped to me since I don’t live here, and the man said he’d make a note of it in the system to remind the team once they were ready. We paid $600.99 for the glasses and additions like transition lenses. 2 weeks later still no glasses, so I called them and they said they weren’t aware they needed to be sent… WHAT? They sent them finally, and after a week I finally got them… shipped in a laughably large box flopping around with zero padding or protection except for the case. Opened up the case to find that the pair was 1) missing a screw on the left side 2) there was a mark on the left lens that wouldn’t come off 3) the transition lenses don’t work properly. I called them back and let them know, and they decided to send me another pair after arguing with them that I needed to keep the first pair because i’m legally blind and don’t have anything else since my old pair was not suitable for use. When I finally got the 2nd pair after a long wait, yet again they didn’t work…. However this time, it’s because it’s the wrong prescription and it’s clearly visible before even putting them on with how thin the lenses are compared to the first pair!! I tried putting them on, and it made me so severely dizzy/nauseous because of how badly done they are. Like are you kidding me? Who the hell is making this stuff?? I call again, and the guy keeps arguing with me over and over again that their “computer” says it’s the right prescription and the same as the first pair. So you’ll believe a computer over a customer who tried them on… I asked him if I could just send the new pair back, keep the first pair, and receive a refund for the amount of issues that have been caused like the fact that the first pair obviously has problems still, and the amount of my time that has been wasted waiting for these people to get it right for once. He said no, and the only way i’d get a refund is to send them both back, and didn’t even try to offer any other solutions to this matter even though they have screwed up twice now on what should be such an easy job for a company that makes glasses for people. I’ve filed a BBB complaint, and I will be reaching out to corporate to fix this situation with them since customer service and accountability at this location clearly doesn’t exist at all. I’m never using LensCrafters ever again.
• MS

  Mya Santiago

  Feb 2, 2026
  5.0
  Reina was a god send!!!
• TR

  Timothy Ransom

  Jan 15, 2026
  1.0
  I called them for a receipt and they told me the only way they could give it to me is if I drove down to pick up. How can a medical office not be able to have a portal or at least email invoices in 2026. I might excuse for a small office but this is a nationwide company.
• MH

  Maria Horton

  Dec 31, 2025
  5.0
  Ethan was very helpful performing the testing. Dr. Tam was also very helpful and pleasant. Reyna was helpful and informative in ordering my glasses. Thank you all.

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