Club Pilates

Reviews

• SC

  Sammie Cheng

  Jan 28, 2026
  1.0
  This review is solely for their shady billing practice and the manager Carol's inability to resolve the issue. Most of the instructors are great, and I've enjoyed taking classes here. This is the gripe: I joined CP south HB location July 5th, 2024 with a monthly unlimited membership. On August 28th 2025, the studio offered a semi-annual prepaid membership, which I signed up for. I was advised by Carol not to wait until the monthly payment was due in 9/5/25 to make the switch, and that she will tackle on a week at the end of my semi annual membership since it was already paid for. By my calculation (and hers) at the time of the prepaid membership was done, the 6 months should end February 28, 2026 (+ the one week). Today January 28th, 2026 I received a call from Carol, telling me that my membership has expired and that I'm "locked out". And she would offer me a discounted annual membership if I renew today. I asked her what happened to the one month that is left. That is when Carol got really frazzled and not knowing what to do. She indicated to me that my account was being "audited", and that I need to speak with corporate. When asked for a corporate number, she refused to give it to me and instead asked me to email someone named "c sweet". I did so, without any response. Then she had the audacity to tell me that she'll let me "have the prebooked classes". Excuse me? I've paid for them til the end of February. You are not doing me any favor but instead locking me out of booking my classes one month earlier than expected. This is thievery. See photo for the receipt of my transaction, which clearly indicated the date the transaction occurred, as well as the type of membership it was.
• TI

  Teresa Iott

  Jan 18, 2026
  5.0
  Melissa is amazing. Loved her class.
• GP

  Gail Prestegard

  Jan 16, 2026
  5.0
  Amanda is very calming & helpful - I enjoyed her Reformer Flow 1.0 class very much
• KC

  Kalia Chang

  Dec 4, 2025
  5.0
  brenda was the best!
• LM

  Lisa McCall

  Nov 28, 2025
  5.0
  I took a couple years off. It’s great to be back.

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