Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
137 reviews
5 stars
105
4 stars
7
3 stars
3
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Dr. Jodi, Shandra, and Melody for their exceptional service.
Quality of Care
Dr. Jodi and other optometrists received positive feedback for their thoroughness, knowledge, and ability to explain procedures clearly.
Pricing Concerns
Several reviews mentioned dissatisfaction with high prices for glasses and services, with some customers feeling upsold or overcharged.
Mixed Experiences
While many had positive experiences, there were notable complaints about rushed service, incorrect prescriptions, and poor customer service from some staff.
Facility Issues
Customers reported issues with store hours and accessibility, including being turned away when arriving close to closing time.
- GHGia HưngDec 23, 20255.0100000000/10 service from Dr Jodi Shepard 😭😭😭😭😭🫶🏿🫶🏿🫶🏿🫶🏿
- AGAna GarcíaNov 9, 20255.0I had a wonderful experience at this optometrist’s office! They use great up-to-date equipment, and the optometrist Jodi is both highly knowledgeable and genuinely fun to talk to. The whole visit was smooth and enjoyable from start to finish. I truly recommend stopping by for an eye exam...not just to update your prescription...but also to check on your overall eye and health wellness. You’ll be in good hands :-)
- PCPj CorCabOct 26, 20255.0Dr. Shepard is an awesome and knowledgeable eye doctor, very patient, I can tell she loves what she does and cares about her clients.
- NMNorma MirandaOct 3, 20251.0⭐☆☆☆☆ **“I am very disappointed with my experience at this clinic. I paid almost $1,000 for the consultation and the lenses. I provided my own frame, so all they had to do was add the correct prescription. Unfortunately, not only did they deliver the glasses with the wrong prescription, but the overall quality of the work was poor. The service from the doctor also felt rushed and not attentive to my needs, which left me feeling dismissed as a patient. For the amount I paid, I expected professionalism, accuracy, and care. Instead, I left with glasses that do not meet my vision needs and a very frustrating experience. I sincerely hope they improve their practices in the future, but based on my experience, I cannot recommend this place.”**
- MCManny ChiomaSep 20, 20255.0I look forward to my annual vision exams with Dr. Jodi Shepard OD every year. She is outstanding, she listens, she takes time to explain the results so that you understand your vision's health. She has state of the art high Tech vision equipments that are second to none. I highly recommend Dr. Jodi Shepard OD to anyone looking for an eye doctor. Thanks
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands, including prescription wearable technology from innovative brands.
Which designer eyewear brands can I find at LensCrafters in Southland Mall?
You can find designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, and more at this LensCrafters location.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
What are the store hours for LensCrafters at 500 Southland Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, you can schedule an eye exam appointment online at LensCrafters via their provided scheduling link.
What payment options are accepted at LensCrafters in Southland Mall?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for payment.
Is the LensCrafters at Southland Mall wheelchair accessible?
Yes, this LensCrafters location has a wheelchair accessible entrance.
What nearby stores can I visit before or after my appointment at LensCrafters in Southland Mall?
Nearby stores include Champs Sports, Daniel’s Jewelers, Torrid, Work World, The Children’s Place, H&M, JCPenney, Macy’s, and Victoria’s Secret, among others, offering a variety of clothing, jewelry, and retail experiences to complement your visit.
Are there any food and beverage options near LensCrafters at Southland Mall?
Yes, Surf City Squeeze is nearby, providing smoothies and café options, and Mrs. Fields Cookies offers desserts and fast food, perfect for a snack before or after your visit.
What entertainment options are available near LensCrafters at Southland Mall?
Nearby entertainment includes PLAYlive Nation arcade and Southland Mall - GameStop, perfect for fun activities while visiting the mall area.