StretchLab

Reviews

• SS

  Samuel Smoot

  Mar 11, 2026
  5.0
  I was greeted warmly by Sharon and then Nia was the professional who performed the stretches on me. She was very knowledgeable and personable. Loved every second and plan on returning.
• MG

  Manny Gill

  Feb 17, 2026
  1.0
  I started my stretches in Oct 2025. It started out great but then in January 2026, when I called to book, no answer on phone calls, left messages voice mail and text messages but no return calls. Then one day someone answered the call and relayed my concern to her. Then my trouble started when I went out of the country for 6 weeks. I then tried to book for Feb. but as soon as I booked, I realized I had booked the wrong date (2/8). I then cancelled 3 minutes later. When I returned back last week and tried to book several times kept getting message back saying “no credits”. So I called the office number several times, again no answer and left several messages on VM and text messages. Then yesterday I finally get a text message saying “Hi Manjit, unfortunately your session on 2/08 was a last minute cancel. If you’d like to recover the session, it’s $15.”. Then I text messaged back, “ I was out of the country, trying to book. When I booked, I had selected the wrong date (2/8) and as soon as I realized, I cancelled. Which was 3 minutes later. Anyway I left another message for you (the mgr) today. They said you will call me back or that you will be in tomorrow (Tuesday)”. Then I called the office to explain, a young answered and told me that she could not help me and I would have talk to the Mgr who was not in the office. She said she will take my msg and forward to the mgr to call me back when she will be in office Tuesday 2/17 (today). Today I got no calls back. I called the office twice and left messages. I am very frustrated and hoping that this message reaches someone who can help my with situation.
• VS

  Vikram Sood

  Feb 4, 2026
  1.0
  Disappointing experience with StretchLab Granada Hills. I have been going to this location for almost 2 years. I have been paying $339 dollars a month for 8 sessions. At the end of December, I had accumulated 15 visits and did not want to be charged for another 8 sessions, so I had my account frozen to catch up on my credits. When my account was frozen, I lost online access to make appointments. I had to rely on calling in to make my appointment. The only problem is they frequently do not answer the phone. I would have to leave them a message and hope they get back to me in a timely manner. Often times I would get a text message after 10 PM. Confirming my appointment for the next day after I’m already in bed. Worse, sometimes I would get a call back one or two days later. I was charged a $15 freeze fee without notice and when I requested a refund, they said I would forfeit my remaining 10 sessions. I requested a refund from their front desk operator Sharon, and they gave me a refund for eight visits and kept payment for my two remaining visits. I have complained to corporate, but I’m still waiting on a response. The actual StretchLab stretch was good, but the management is horrible and unresponsive. I feel shortchanged after investing over $1000s in my time there being a client. Can you believe they didnt refund or prorate my 2 remaining credits? Management needs improvement, especially with handling client concerns. Avoid the Granada Hills location.
• DR

  debi rai

  Jan 8, 2026
  1.0
  I called today at 9am to make an appointment, left a message and someone finally texted me back 6 hours later. I ended up speaking with Sharron, who couldn't find my membership in their system and simply said, that since she couldn't find it she couldn't do anything. WHAT???? I just lost my paid session because Sharron couldn't find my membership. OH, her advise, contact Corporate.. You bet I will.
• MM

  morric818

  Nov 23, 2022
  5.0
  The highlight of my day. Glad I came across the Stretch Lab. Amazing staff and instructors. A few more sessions and I will be doing the splits in no time. Thanks to Everyone.

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