LensCrafters

Reviews

• DE

  Denise Engers

  2 days ago
  5.0
  Great service!! They helped me with my broken sun glasses.They also have a variety of nice style sunglasses for every occasion. Shareef Wahdan was the person who helped me! Very pleasant and nice. Great customer service. The service was fast and easy. He took the time to measure them on me and have my sunglasses fit to my size. Thank you so much! I totally 5 star recommend LensCrafters Glendale location to everyone. Thanks again for the awesome service.
• ET

  Emma Tiedemann

  3 days ago
  1.0
  I never leave bad google reviews, but I came to this LensCrafters a couple of times and each experience was awful. I was stuck here for 3 hours waiting when they gave me the wrong brand of contact lenses. They also told me to come in to pick up my glasses and contacts, and the contacts had apparently never been ordered. They also adjusted my glasses so they were crooked on my face, and were unhelpful. I keep getting contacted by them even after unsubscribing and telling them I do not want to schedule an appointment because of my negative experience.
• JJ

  James

  Mar 3, 2026
  5.0
  Took my girlfriend there for an eye exam and to get new frames and lenses and contacts. From the beginning she loved the experience. The customer service and attention to detail were awesome. Neil and Shareef were very helpful. Thank you so much.
• LM

  Lupita Melendez

  Feb 2, 2026
  5.0
  I had an absolutely amazing experience at LensCrafters and truly can’t say enough good things about this visit. From start to finish, everything felt welcoming, smooth, and genuinely pleasant. My eye exam with Dr. Lillyt Ouzounian was wonderful—she was incredibly kind, sweet, and funny, which instantly made me feel comfortable. She explained everything about my eyes clearly and straightforwardly, taking the time to make sure I understood without ever feeling rushed or overwhelmed, and it was obvious she truly cares about her patients. Afterward, Antonio helped me pick out my glasses, and he was just as amazing—so sweet, patient, and genuinely helpful. He made the process fun and stress-free and helped me choose two pairs of glasses, Prada and Versace, that I absolutely love. He really listened to what I wanted and made sure everything felt right. On top of all that, the store had great prices and deals, which made the entire experience even better and left me feeling grateful and excited rather than worried about cost. Overall, this was such a positive, kind, and memorable experience, and I walked out feeling taken care of and happy. Huge thanks to Dr. Ouzounian, Antonio, and the entire LensCrafters team for such excellent service—I’ll definitely be back and recommending this place to everyone.
• JS

  Jasmine Sari

  Jan 27, 2026
  1.0
  I called in to ask a question prescription and Renee was so snarky and rude. It's not what you say but how you say it sometimes. She needs to be trained on customer service. Will not be going back to this location or even calling.

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