LensCrafters

Reviews

• GS

  Georgina soto

  4 days ago
  5.0
  Went in yesterday to pick out some sunnies to use up the remaining balance on my FSA. MJ helped me out. She’s great! Had the patience for my indecisiveness. I never knew all the things that go into sunnies! She gave quotes for budget friendly to going all out. Helped me understand how the lens would kinda look with materials they have in store. If you go in ask for MJ; her service went above and beyond.
• MH

  Misty Houston

  Feb 22, 2026
  5.0
  I had such a great experience at LensCrafters! Malorie was so sweet, patient, and incredibly helpful throughout the whole process. The doctor was amazing as well — very thorough and professional. I truly felt taken care of from start to finish. Highly recommend!
• DF

  Dory Fishie

  Feb 18, 2026
  2.0
  I live in the middle of nowhere and had to make a special trip to get my eyes checked out. Was told my glasses would ship to me, I even asked about mail carriers because it's tough to get USPS packages. They use ups. Two weeks went by and I didn't get any notifications about shipping. Got a sketchy spam looking text that said my glasses were ready for pickup. I called and it turns out the glasses were shipped to the store instead of my house. Not only that but to get them shipped to my house would be $10. Everyone I talked to was nice but by golly they cannot listen. Do not expect them to ship things to you. Go online.
• GV

  Gonzalo Meza Valle

  Feb 9, 2026
  5.0
  The salesperson saved me from a flash flood. I thank her for everything
• JS

  Jessica Janaye Saucedo

  Feb 9, 2026
  1.0
  What should have been a simple, exciting experience turned into an exercise of frustration. On January 21, 2026, Jennifer (the Salesperson and Cashier on the receipt), placed my order as lenses ONLY, as I paid in full for frames and lenses; an error that should have been easy to acknowledge, but instead of professionalism or accountability, I was met with another saleswoman, who, in my opinion was dismissive, and painfully short when I tried picking up my glasses today (02/09/2026). It’s honestly baffling how such a wonderful establishment, with so much potential, allows its front-facing staff to treat customers as an inconvenience. The lack of courtesy, patience, and basic customer service skills completely overshadowed what could have been a positive experience. Mistakes happen, poor attitudes don’t have to. Unfortunately, the behavior of the sales staff is what will ultimately be the downfall of an otherwise reputable company. A little kindness and ownership goes a long way, both were noticeably absent here. I won’t be returning, and I wouldn’t recommend this place unless serious changes are made. However, the Eye Doctor herself, was absolutely amazing and great to work with!!!

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