Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
188 reviews
5 stars
151
4 stars1
3 stars2
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some staff members are praised for their friendliness and helpfulness, others are criticized for being rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and expertise, particularly in assisting with frame selection and insurance details.
Repair Services
Many reviews commend the store for providing quick and free repair services for glasses, enhancing customer satisfaction.
Store Environment
The store is noted for its clean and welcoming atmosphere, contributing positively to the overall customer experience.
Appointment Issues
There are complaints about appointment scheduling and communication, with some customers experiencing confusion and cancellations.
- RKRhea Karanwal4 days ago1.0Assured me that my glasses would be shipped to me before I left to study internationally, and when I called on the day they were meant to be delivered (two days before my flight), the customer service rep informed me that the order had been cancelled by their manufacturer and there was nothing they could do about it. Not only was she completely unsympathetic and unhelpful, but started yelling at me midway through the call. This is completely unacceptable- absolutely atrocious customer experience.
- TWThomas Wilson5 days ago5.0My wife needed her existing glasses tested. They tested them fast, and we got a printout of the results. Service was excellent.
- FZFaliha ZikraDec 30, 20253.0The doctor is good and thorough but the retail staff is extremely rude and uptight. They raise their voice and repeat the same thing again and again instead of explaining the issue in a different way. They lack some serious customer service. I won’t be going back to this location again.
- BCBikram CDec 29, 20255.0Had to fix to my glasses, and the team took care of it within an hour; something even my optometrist wasn’t able to do. Thanks Alvin and team for the fast and high quality service. Also appreciate how friendly and helpful everyone was!
- LRLavanya RDec 18, 20255.0We went here to order prescription glasses and sunglasses and our visit was great. Alvin helped us figure out our insurance allowances and also helped in picking the frame best suited for the prescription. Highly highly recommend this place!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, among others.
What designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, Coach, Tiffany & Co., and more at LensCrafters.
What are the operating hours of LensCrafters in Fremont?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam appointment online at https://examappointments.com/eeca/SearchExam?Office.number=0195 or by contacting LensCrafters directly.
Does LensCrafters offer in-store pickup for eyewear orders?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
I am visiting Fremont Hub; is LensCrafters located nearby?
Yes, LensCrafters is located at 39174 Argonaut Way inside Fremont Hub, making it convenient to visit while shopping or exploring the area.
Are there places nearby LensCrafters where I can grab a meal or coffee?
Near LensCrafters, you can visit Jack's Brewing Company for American pub food and drinks, Subway for quick sandwiches, or Starbucks for coffee and snacks.
What nearby stores can I visit for shopping or other services around LensCrafters?
Around LensCrafters at Fremont Hub, you can shop at Michaels Stores for arts and crafts, Bed Bath & Beyond for home decor, or visit T-Mobile for mobile phone needs.