Club Pilates

Reviews

• JG

  Jonakey Gupta

  Apr 4, 2026
  1.0
  If you want to get cheated out of the classes you’ve paid for, this is the perfect Pilates club to join. Just stay on the waitlist and watch your classes disappear without any accountability or resolution. What’s even more frustrating is the complete lack of customer support — no one answers the phone, and messages go unanswered. It feels like once they have your money, you’re on your own. Extremely disappointing experience. I would not recommend this place to anyone looking for a professional or reliable
• CM

  Cat M

  Mar 30, 2026
  5.0
  Club Pilates and its staff go above and beyond! All the instructors are great and their classes are challenging no matter what level class you attend.
• PN

  PA Ng

  Mar 25, 2026
  1.0
  All classes are always full and you can almost never book it unless you plan your classes 3-4 weeks in advance. Dont waste your time!
• HY

  Henry Yee

  Mar 19, 2026
  4.0
  Love the instructors there, they deserve 5 stars. But the management team need to up for a change. If I could I would give ZERO star. The top 1 issue is the unfair cancellation penalty!Even sign up with unlimited membership but the classes up for sign up are not available until like 2 or 3 weeks later. I got numerous class cancellations when I was on my way to studio, or about to head to studio or wait at the door of studio. I understood we all human and have family emergency, out sick etc. Even I am upset cause I set aside the time to class and got cancelled in last min is upsetting, but i understand. But when it comes to us, when I am sick, injury before class, I called the studio to tell them the issues . They promised will take care of it and waive my penalty. But next day $25 charge for no show! I called studio and was told have to let owner handle this and that is the end of it. I have very good record to attend classes on time and just when I am sick or injury the day of the class, can’t they make any courtesy adjustment , instead studio just slap $25 penalties on your account. Yet they keep texting and calling to ask you to join their annual membership??!! I am looking for a new Pilates studio which has better policy and more humanize attitude for their clients UPDATE: the general manager from the studio contacted me. Thank for that cause I feel they do care how we the customers feel about the studio policy, and some leniency for unforeseen emergencies we may have. I do agree the cancellation policy should be installed to protect the study and customers, but how to execute them should be case by case with different measurements for different situation. No hard feeling, I also have shared my opinion of improvement with studio manager. Like I said I love Pilates and enjoy my me time there.
• SB

  S Bondale

  Feb 20, 2026
  1.0
  The deserve 1 star since their trainers are good (not consistent with one another but good). As a business these guys are predatory. You will always get trial class easily, then they tell you “no matter your work schedule you will have spots in classes” so you sign up, lock in for 3 months. unless you try and sign up for evening or weekend classes a full month in advance, you will be waitlisted. Off chance that you get off the waitlist, it’d be an hour before the class - imagine you at work, driving back, You have to scramble and get to the class. Then you call and the person on call says this thing - this 8 classes program would never have worked for you, you should have signed up for unlimited classes. Great! I plan to take 8, classes a month, I should still pay for unlimited. Then she goes on to say, if you did not get classes you wanted, you should call - we will get you spot and tips and tricks! Seriously? I have to call, be friendly and then you give spots? 5 months and max 10 classes later, I sent my cancellation request yesterday.

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