Quest Diagnostics

Reviews

• VC

  Varsha Chinnaobireddy

  Mar 2, 2026
  1.0
  I bought a test, registered, booked an appointment. Showed up at the appointment and checked in through a link sent to my phone. Apparently that form of checking in made it such that the test I bought wouldn't show up in the system. I then had to be on the line with customer service, have them talk to the person at the clinic. When they manually entered my details into the system, they found my test. I don't know which child designed this check in system but they suck at their job. My case follows a pretty standard user journey which didn't work. I almost went back home and would have needed to take another day off of work. This location does not have a manned front desk.
• JG

  Josh G

  Feb 28, 2026
  1.0
  Do not bother coming in here without an appointment. I showed up before they opened hoping to get seen. An hour and a half into their opening, no walk in has been seen so far. They are so slow that they don’t have enough time to see anyone in between appointments.
• LM

  Luis Montinola

  Jan 18, 2026
  5.0
  I was taken in upon my scheduled appointment on time.
• JC

  Jennifer Chin

  Jan 16, 2026
  5.0
  Love the fact that I can make my appointment in advance to this location. I love Rima , she is so nice and professional.
• KC

  Knife Catcher

  Jan 6, 2026
  1.0
  Absolutely horrible first time experience I will not be coming back and will be changing Dr.'s office who sent us here. Reception window is blacked out with a blind, could hear people talking behind it and they would not answer my knock. I had a sample to drop off. A tech finally answered and said I had to check in on their tablet. I attempted to check in as a walk-in and the tablet indicated that they were not accepting anymore walk-ins today. The Dr.'s office that sent the referral did not indicate that we had an appointment with Quest, provide any instructions., or warn us that they do not operate like most medical offices and labs. We have a possibly serious health situation at hand and the test is urgent, and I can't even drop-off a specimen. I had to go back to the Dr's office and leave it with them. A stressful situation was made worse dealing with Quest Diagnostics.